Summary
Qatar Airways is seeking a Business Analyst for its IT activities in Doha. The role involves gathering and documenting business, functional, interface and non-functional requirements, and preparing business cases and process models. Responsibilities include planning and conducting system and integration tests, supporting user acceptance testing, and managing defects and change requests. The analyst will also support AI-assisted requirements analysis and root cause analysis for incidents and recurring defects.
The posting
As published on qatarairways.com. Pulled from the employer's site and shown as they wrote it.
About the Role
Responsible for managing business requirements and ensuring that the IT solutions meet the stated business objectives. Activities may involve requirements gathering, analysis, documenting functional and interfaces specifications, non-functional requirements, preparing test scenarios and test cases, executing system tests, support business user acceptance tests, support business roll-out and provide post go-live 2nd level system support. Responsible for analysing and documenting business cases, business processes and new system requirements for assigned business areas. Works with the business to define requirements and develops business cases for divisional projects.
Your duties would include:
Investigate and analyse business operational requirements, identify problems and opportunities.
Capture and document business requirements in conjunction with internal and external stakeholders.
Assist in the analysis of stakeholder objectives and business priorities.
Support business units in preparation of business cases for automation, IT solution procurement processes.
Support business units in preparation of business cases for automation, including where procurement processes are involved, and identify tangible & intangible benefits, project NPV, ROI etc.
Work along-side QRIT Account Management team to deliver IT solutions that meet the business needs.
Analyse and document the business requirements, system interface specifications and non-functional requirements, strictly following the QRIT SGI guidelines and templates.
Ensure timely reviews and sign-off of the documentation.
Conduct domain and requirements training sessions for the software delivery teams.
Discovers and analyses requirements for fitness for purpose as well as adherence to business objectives and consistency, challenging positively as appropriate.
Manage interactions with external / internal IT teams for designing and documenting the system interfaces ▪?Identify and document test scenarios, test data and test case.
Contributes to selection of the most appropriate means of representing business requirements in the context of a specific change initiative, ensuring traceability back to source.
Analyse and document business process models (as is and to be) using techniques such as UML modelling and tools.
Conduct system testing and manage the defect lifecycle, work with the development team to ensure timely closure of the defects.
Conduct system integration tests and sign-off by concerned stakeholders.
Support user acceptance testing and timely sign-off.
Support business users in the review of production data and configuration set-up (system parameters, access privileges, seed data set-up etc).
Assist business areas in identifying potential IT opportunities exploiting use of new technologies.
Conduct train-the-trainer sessions, support end user training and review of standard operating procedures.
Prepare Change Requests and conduct regression tests to ensure that fixes do not break existing functionality.
Perform other department duties related to his/her position as directed by the Head of the Department
Perform other department duties related to his / her position as directed by the Head of the Department
Apply AI-assisted requirement analysis to greenfield and brownfield initiatives, using enterprise standards together with project-specific business, application, integration and data knowledge.
Support AI-assisted RCA for critical incidents and recurring defects by forming and validating hypotheses against logs, code, database logic, integrations, configuration, recent changes, requirements and historical incidents.
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