Summary
Jazeera Airways is hiring a Business Analyst – IT Systems in Kuwait to support and administer airline operational applications. The role gathers and documents requirements, analyzes business processes, and assists with solution discussions, system testing, change management, and user access reviews. Applicants should have a bachelor’s degree in Computer Science, Information Technology, or a related field, with 2–3 years of experience in business analysis, IT, or a related role in the airline or aviation technology domain. Familiarity with SDLC methods and tools such as Jira or Confluence is preferred.
The posting
As published on jazeeraairways.com. Pulled from the employer's site and shown as they wrote it.
Business Analyst – IT Systems supports and manages key airline operational applications. The role also works closely with business teams to understand requirements and help improve system usage and processes.
Key Responsibilities:
- Support and administer airline systems such as Crew Portals, AIMS, AMOS and other airline products.
- Support requirements related to airline systems such as PSS, DCS, flight operations, crew systems, corporate applications
- Manage user access: create users, assign roles, and perform access reviews
- Work with Operations, Crew, Engineering, and Finance teams to understand system needs
- Gather and document business requirements from various functional stakeholders.
- Support analysis of business processes across airport operations, flight operations, commercial, finance, and corporate functions
- Assist in preparation of BRDs, FRDs, user stories, process flows, and basic data models
- Participate in solution design discussions and requirement walkthroughs
- Support system testing activities including UAT planning, test case preparation, execution, and defect tracking.
- Coordinate with IT teams, vendors, and third-party partners for requirement clarification
- Assist in change management activities including SOP updates, training material preparation, and post-implementation support
- Create and maintain accurate documentation and support audits and compliance requirements.
Requirements
Educational Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
Professional Experience:
- 2–3 years of experience in Business Analysis, IT or related roles in an airline or aviation domain of an IT company.
Competencies Required :
- Basic understanding of SDLC, Agile, or Waterfall methodologies.
- Familiarity with Jira, Confluence, or similar tools is preferred.
- Strong analytical and documentation skills.
- Good communication and stakeholder coordination abilities.
- Attention to detail and problem-solving skills.
- Ability to work in a fast-paced, 24/7 airline operational environment.