Summary
Mashreq is hiring a Business Development Officer in the United Arab Emirates for Personal Loan Retention within its Retail Banking group. The role manages retention activities for personal loans and finance products, handles Liability Letter requests, identifies fresh and top-up loan opportunities, and facilitates loan rescheduling and restructuring. The officer is expected to provide suitable customer solutions, process requests on time, and follow internal policies and regulatory requirements. Applicants should be university graduates or diploma holders with at least two years of banking experience and strong sales, negotiation, communication, and customer relationship skills.
The posting
As published on mashreq.com. Pulled from the employer's site and shown as they wrote it.
The Personal Loan Retention Officer is responsible for managing customer retention activities for Personal Loans and Finance products, handling Liability Letter (LL) requests, Fresh and Top-Up loan opportunities, and facilitating loan rescheduling and restructuring solutions. The role focuses on retaining existing customers, providing suitable financial solutions, ensuring timely processing of requests, and maintaining adherence to internal policies, regulatory requirements, and service turnaround times.
Knowledge, Skills and Experience :
• Customer Retention & Relationship Management
. University Graduate/Diploma
. Min 2 Year banking experience
• Sales & Negotiation Skills
• Credit & Product Knowledge
• Problem Solving & Decision Making
• Attention to Detail
• Regulatory & Compliance Awareness
• Communication & Stakeholder Management
• Time Management & Prioritization
• Documentation & Process Control
• Customer Experience Focus