Summary
Qatar Airways is seeking a Business Support Officer in Doha to provide confidential administrative and communications support to one or more members of Executive Management. The role includes drafting correspondence and presentations, validating information, coordinating stakeholders, and managing calendars, meetings, travel, records and follow-up actions. It also involves maintaining secure records and controlled templates, preparing meeting materials and minutes, and handling expense claims. The posting does not state specific qualifications, salary or visa conditions.
The posting
As published on qatarairways.com. Pulled from the employer's site and shown as they wrote it.
About the role
Provide clear, accurate and timely communications and confidential administrative support to one or more members of Executive Management. Draft and prepare correspondence, presentations and briefing materials; translate complex topics into simple, actionable messages; validate facts and sources; and coordinate calendars, meetings, travel, actions and records with sound judgment and close attention to detail.
Accountabilities
Executive Communications
- Draft, edit and format letters, emails, memos, notices, statements and short reports for review and issuance by Executive Management.
- Ensure consistency of tone, style and branding in line with corporate guidelines.
- Translate complex operational, policy, technical and commercial topics into clear messages with defined actions and outcomes.
- Maintain a communications log and apply effective version control to drafts and final copies.
Presentation Development
- Build concise executive-level presentations that distill complex information into clear storylines, headlines, decision points and visuals.
- Select critical and high-impact content and prepare simple charts and graphics to support understanding and decision-making.
- Prepare executive summaries, meeting packs and supporting reference materials.
Research and Fact Validation
- Validate facts using available documentation, approved systems and subject-matter inputs, recording sources, assumptions and unresolved points.
- Conduct targeted desk research across policy, technical and commercial topics and prepare brief summaries to inform messaging.
- Escalate conflicting information, gaps or reputational risks before materials are issued.
Stakeholder Coordination
- Liaise with Corporate Services functions, other internal departments and external partners or consultants to gather input, clarify content and close information gaps.
Track information requests, dependencies and follow-ups to meet agreed deadlines without compromising accuracy or quality.
Confidential Administration and Knowledge Management
- Operate secure filing and retrieval processes for sensitive correspondence, presentations, approvals, meeting records and associated materials.
- Maintain a controlled templates library, including letters, email formats and slide masters, in line with branding and information-governance requirements.
Executive Support
- Manage calendars for one or more executives, including scheduling and rescheduling meetings across time zones, resolving conflicts and prioritising commitments.
- Coordinate meeting invitations, agendas, rooms or virtual links, papers and logistics, ensuring required materials are available.
- Capture decisions, issue minutes, maintain action logs with owners and due dates, and follow up for closure.
- Arrange travel, accommodation, itineraries, trip folders and contact lists.
- Triage calls, emails and correspondence; prepare routine acknowledgements and escalate urgent or sensitive matters appropriately.
- Prepare expense claims, coordinate approvals and maintain orderly electronic and hard-copy records.
- Perform other department duties related to the position as directed by the Line Manager or Head of Department.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.