Summary
Accor is seeking a Butler for Sofitel Dubai The Palm in Dubai. The role involves anticipating guest needs, handling requests such as packing and laundry, coordinating with hotel departments, and maintaining guest preference records. Candidates should have experience in a butler or high-end hospitality role, strong communication and organizational skills, discretion, and fluency in English.
The posting
As published on accor.com. Pulled from the employer's site and shown as they wrote it.
Company Description
Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.
Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.
With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.
The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.
Job Description
We are seeking a highly professional and detail-oriented Butler to join our esteemed team at Sofitel Dubai The Palm. As a Butler in our luxury establishment, you will be responsible for providing exceptional, personalized service to our discerning guests, ensuring their comfort and satisfaction throughout their stay.
- Anticipate and fulfill guests' needs with the utmost attention to detail and discretion
- Manage guest requests efficiently, including packing/unpacking, laundry services, and personal shopping
- Coordinate with various departments to ensure seamless service delivery
- Maintain an organized and immaculate environment in guest suites and common areas
- Prepare and serve meals, snacks, and beverages as required
- Assist with event planning and execution for private functions
- Handle guest correspondence and manage schedules as needed
- Ensure all service standards are met and exceeded consistently
- Maintain accurate records of guest preferences and special requirements
- Collaborate with team members to create a positive and luxurious guest experience
- Adapt to changing situations and guest needs with flexibility and professionalism
Qualifications
- Proven experience as a Butler or in a similar high-end hospitality role
- Exceptional communication and interpersonal skills
- Strong attention to detail and ability to anticipate guests' needs
- Proficiency in etiquette, protocol, and luxury service standards
- Ability to maintain discretion and confidentiality at all times
- Excellent time management and organizational skills
- Problem-solving abilities and quick decision-making capabilities
- Physical stamina to stand for extended periods and lift up to 25 pounds
- Flexibility to work a rotating schedule, including weekends and holidays
- Professional appearance and demeanor
- Ability to work effectively in a multicultural environment
- Basic computer skills for guest correspondence and record-keeping
- Fluency in English; knowledge of additional languages is a plus