Butler

Accor
Makkah, Saudi Arabia
Posted 13 Oct
Verified source

Job type: Full-time
Work mode: —
Seniority: —
Salary: Not stated

Visa and residency: Saudi nationals only; local hire.

Summary

Accor is hiring a Butler for SOFITEL JABAL OMAR MAKKAH in Makkah, Saudi Arabia. The role provides personalized luxury service, anticipates guest needs, handles requests and concerns, assists VIP guests, and coordinates with hotel departments. Applicants need at least five years of butler or similar luxury hospitality experience, supervisory experience, and strong service and leadership skills. English is required, Arabic is desirable, and the posting specifies Saudi nationals and local hire.

The posting

As published on accor.com. Pulled from the employer's site and shown as they wrote it.

Job Description

Welcome, assist, and farewell guests with warmth and professionalism.
Anticipate guests’ needs and preferences.
Provide personalized and luxury service throughout the stay.
Handle guest requests and special arrangements discreetly.
Assist VIP guests and organize special occasions.
Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments.
Provide information about hotel facilities, services, and local attractions.
Handle guest concerns professionally and ensure prompt resolution.
Maintain high standards of grooming, etiquette, confidentiality, and luxury hospitality

Qualifications

Minimum 5 years of experience as a butler or in a similar role within the luxury hospitality industry
Proven supervisory experience in managing a team of service professionals
Excellent interpersonal and communication skills, with the ability to interact effectively with guests, team members, and other departments
Strong leadership abilities and a talent for mentoring and developing staff
Proficiency in household management software and MS Office suite
Exceptional attention to detail and problem-solving skills
Superior time management and multitasking abilities
In-depth knowledge of etiquette, protocol, and luxury service standards
Familiarity with Middle Eastern customs and etiquette is highly advantageous
High school diploma or equivalent required; Bachelor's degree in Hospitality Management or related field preferred
Professional butler certification is a plus
Fluency in English required; proficiency in Arabic is highly desirable
Flexibility to work varying shifts, including weekends and holidays
Ability to maintain confidentiality and exercise discretion at all times

Additional Information

Local Hire

View the original posting

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Summary

The posting

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