Summary
Wynn Al Marjan Island is recruiting a Butler Services Manager for its resort in Umm Al Quwain, United Arab Emirates, ahead of its planned Spring 2027 opening. The role leads the Butler Services team and oversees VIP guest experiences, villa operations, service standards, scheduling, training, and coordination with other departments. Applicants need at least 5 years of luxury hospitality or guest service management experience, including 2 years in butler services at an integrated resort or large Forbes 5-Star hotel. Salary is paid in AED; the amount is not stated, and benefits include leave, healthcare, life insurance, and incentive programs.
The posting
As published on wynnalmarjanisland.com. Pulled from the employer's site and shown as they wrote it.
About Wynn Al Marjan Island:
On schedule to open in the United Arab Emirates in Spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.
About the Position:
Wynn Al Marjan Island is currently seeking a Manager - Butler Services to join the resort’s Butler Services team.
The primary duties and responsibilities of this role are:
Lead, supervise, and motivate the Butler Services team to deliver world-class service.
Oversee daily villa operations, including guest arrivals, departures, and in-villa experiences.
Ensure all guest requests and special requirements are met promptly and professionally.
Monitor and maintain villa presentation, cleanliness, and maintenance standards.
Manage scheduling, task assignments, and performance evaluations for the villa team.
Handle guest feedback, resolve issues, and escalate concerns as needed.
Maintain accurate records of guest preferences, service logs, and operational reports.
Support inventory management and ordering of amenities and supplies.
Uphold strict confidentiality and privacy standards at all times.
Provide unparalleled arrival and departure experience for WMI VIP guests
Oversee and coordinate Butler Services and other relevant departments and manage every point of contact (Doorperson, Front Office, Butler) to ensure a memorable and smooth guest experience
Manage the Butler Services Team and ensure they deliver WMI’s high standards of quality, service and guest satisfaction in every aspect of the VIP guest experience
Monitor the team’s adherence to, and execute and complete operations in accordance with, established policies and procedures
Monitor quality control mechanisms for Butler Services, including service standards, staff grooming, facilities presentation, and health and safety
Monitor and inspect the daily upkeep and maintenance of Butler Services areas, facilities, and tools
Inspect VIP guestrooms and ensure special requests are followed up
Know and understand the resort’s facilities and services
Monitor guests’ preference profiles and track their likes and dislikes
Conduct property tours upon request
Ensure the accuracy of guests’ accounts and payments against sales records
Accept any other duties and responsibilities assigned by the Director
Coordinate with relevant departments to satisfy guest needs
Greet VIP guests at the airport when required, including the greet and farewell identified guests upon arrival and departure
Oversee guests’ restaurant reservations, spa bookings, show tickets, sightseeing and limousine service
Anticipate and respond to guests’ requests and handle complaints promptly and to their satisfaction
Execute corrective action if necessary and ensure follow-through if no immediate solution can be found
Provide feedback to guests’ recommendations, share their ideas with staff and management and include in planning and operations
Establish a rapport with guests and build professional relationships
Ensure the team meets or exceeds guest service goals
Assist in designing departmental training and writing operating procedures
Provide supervision, direction and leadership to the team to achieve department goals
Conduct daily briefings and review arrival/in-house guest profiles, disseminate company information, and any other pertinent information to Butler Services Team
Assist to hire, train, supervise, and manage Butler Services and support staff
Coach, motivate, counsel and evaluate staff and encourage their participation in decision-making
Oversee scheduling of rosters and breaks and ensure manpower meets demand
Manage and approve time and attendance records in a timely manner
Delegate tasks fairly and equitably among the team and promote teamwork
Identify and develop each Team Members’ individual strengths to maximize team performance
Test and correct any deviations from service procedures swiftly through on the job training
Assess service standards and arrange training sessions and refresher courses for staff in coordination with the Trainer
Provide ongoing staff motivation and team development
Develop and share your vision for the department
Maintain effective communication with all Team Members by providing written and verbal translations
Monitor Team Members’ manners and grooming according to Company standards
Promote a work environment where employees feel valued, appreciated, involved, equal and safe
Report daily progress to the Director
Monitor industry and market trends and recommend adjustments to services, pricing, and Team Member wage levels accordingly
Interact with Department and Company Team Members, management, and contractors professionally and positively
Attend Department and inter-Department meetings and share relevant information
Encourage good relationships, promote team spirit, and ensure effective two-way and multicultural communications
Adhere to the Company policies and procedures and comply with the Code of Conduct
Remain well-mannered and well-groomed as per Department and Company standards
Follow health and safety standards and strive for constant improvement to avoid health and injury hazards
Participate in the Company recycling program and follow a strict discipline to reduce, re-use and recycle wherever possible
About You:
The ideal candidate for this position will have the following experience and qualifications:
Minimum 5 years of experience in luxury hospitality or guest service management experience, with at least 2 years in a supervisory or managerial role.
Minimum 2 years of experience in butler services for an integrated resort or a large Forbes 5-Star hotel property.
Proven leadership, team management, and training skills.
Strong organizational, communication, and problem-solving abilities.
Proficiency in hotel management systems and Microsoft Office.
Impeccable attention to detail, grooming, and professional etiquette.
Multilingual abilities are an advantage.
Ability to work flexible hours, including weekends and holidays.
About Wynn Al Marjan Island’s Benefits:
We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.