Summary
Royal Health Group is seeking a Call Center Agent at Czech Rehabilitation Hospital in Al Ain, UAE. The role involves answering patient inquiries, scheduling appointments, coordinating visits and follow-ups, and providing information about hospital services. The agent will resolve or escalate complaints, record interactions in the CRM, and coordinate with hospital staff. Arabic and English support is mentioned for serving the hospital’s diverse patient base.
The posting
As published on royalhealth.ae. Pulled from the employer's site and shown as they wrote it.
Location:
Czech Rehabilitation Hospital, Al Ain, UAE
Job Responsibilities:
- Customer Interaction: Answer inbound calls and respond to customer inquiries related to the hospital’s services, appointments, and patient care.
- Appointment Scheduling: Manage and schedule appointments for patients with various departments, ensuring that all necessary information is accurately recorded.
- Information Provision: Provide callers with detailed information about the hospital’s services, location, visiting hours, and other general inquiries.
- Patient Coordination: Assist in coordinating patient visits, including follow-up appointments and any special arrangements needed for rehabilitation services.
- Issue Resolution: Address and resolve customer complaints or concerns efficiently, escalating issues to the appropriate department when necessary.
- Data Entry: Maintain accurate records of all interactions in the hospital's CRM system, ensuring that all patient information is up to date.
- Communication: Communicate effectively with hospital staff to ensure smooth patient flow and coordination between departments.
- Follow-Up: Conduct follow-up calls to patients as required to confirm appointments, collect feedback, and provide additional information or assistance.
- Multilingual Support: Provide support in multiple languages (e.g., Arabic, English) to accommodate the diverse patient base.