Summary
Al Tadawi Specialty Hospital is hiring a Call Center Agent for its healthcare contact center in Dubai. The role handles patient calls and inquiries, schedules and manages appointments, and provides information about healthcare services and clinics in Arabic and English. Previous experience in a healthcare call center or healthcare customer service role is mandatory, and Arabic-speaking nationals are sought. Strong Arabic communication, customer service skills, and telephone etiquette are required; English is preferred.
The posting
As published on tadawi.ae. Pulled from the employer's site and shown as they wrote it.
We are looking for Arabic speaking Call Center Agents to join our healthcare contact center team. The ideal candidates will be Arabic-speaking nationals with proven experience working in a healthcare call center or healthcare customer service environment.
The role involves handling patient inquiries, appointment requests, service-related questions, and general customer support while maintaining a professional, empathetic, and patient-focused approach.
Key Responsibilities:
- Handle inbound and outbound calls from patients and customers in Arabic and English, as required.
- Schedule, confirm, reschedule, and cancel patient appointments.
- Respond to patient inquiries regarding healthcare services, appointments, clinics, and general information.
- Meet assigned call center KPIs, including call quality, response time, customer satisfaction, and productivity targets.
Requirements:
- Mandatory: Previous experience in a healthcare call center or healthcare customer service role.
- Strong Arabic communication skills, both verbal and written.
- Good command of English is preferred.
- Excellent telephone etiquette and customer service skills.
Preferred Qualifications
- Experience with hospital, clinic, medical center, or healthcare group call centers.
Important: Candidates without previous healthcare call center experience will not be considered for this position.