Summary
Dr Joy Dental Clinic is hiring a Call Center Executive for its onsite team in Jumeirah Lakes Towers, Dubai. The role handles customer inquiries and complaints by phone, email, and chat, maintains accurate records, meets performance targets, and escalates unresolved issues. Previous call center experience, strong communication skills, computer literacy, problem-solving, and time management are required. The clinic mentions a competitive salary package with incentives, health insurance, and paid annual leave.
The posting
As published on drjoydentalclinic.com. Pulled from the employer's site and shown as they wrote it.
Role Overview
As a Call Center Executive, you will be the first point of contact for our customers, providing prompt and professional support over phone, email, and chat. As part of our team in Jumeirah Lakes Towers, you'll work in an ONSITE environment, collaborating closely with colleagues and management to ensure a seamless customer experience.
Responsibilities
- Handle inbound and outbound calls addressing customer inquiries, complaints, and support requests.
- Maintain accurate records of all conversations in our database using detailed and clear data entry.
- Achieve daily, weekly, and monthly performance targets set by the management.
- Escalate unresolved issues to the appropriate internal teams with proper documentation.
- Provide concise and clear information about products, services, and processes to customers.
Must have requirements
- Previous call center experience is required.
- Excellent verbal and written communication skills; must speak well and convey information clearly.
- Proficient computer literacy and ability to quickly learn new software systems.
- Strong problem-solving and time management skills.
Nice to have requirements
- Multilingual abilities.
- Experience with CRM or call center software solutions.
- Background in customer service within the UAE market.
- Ability to handle high-volume calls efficiently.
Perks and Benefits
- Competitive salary package and incentives.
- Opportunities for career growth and development.
- Supportive team environment within a modern office setting.
- Health insurance and paid annual leave.