Summary
stc Pay Bahrain is hiring a Call Center Agent through its business partner, which will manage the call center. The role involves resolving customer issues and enquiries, completing requests and transactions, maintaining call center records, and supporting daily operations. Duties also include monitoring call quality, tracking performance targets, and preparing reports on center performance and trends. Applicants should have a bachelor’s degree or diploma in sales and marketing or an equivalent qualification, and 3–5 years of customer service experience.
The posting
As published on stc.com.bh. Pulled from the employer's site and shown as they wrote it.
Business Unit
stc Pay
Sector
stc Pay
Location
Bahrain - Manama
Contract Type
Full Time
Closing Date
11-Nov-2026
Job Objective:
To coordinate all customer care related activities, to ensure that customer care is delivered to the highest degree possible.
Job Specification
Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Fulfills requests by clarifying desired information; completing transactions; forwarding requests
Maintains call center database by entering information
Setting and meeting performance targets for speed, efficiency, sales and quality
Assist in the daily running of the call center
Monitor random calls to improve quality, minimize errors and track operative performance
Record statistics, user rates and the performance levels of the center and preparing reports;
Handle the most complex customer complaints or enquiries
Prepare call center performance reports by collecting, analyzing, and summarizing data and trends
Assist in accomplishing organization goals by accepting ownership for new and different requests; exploring opportunities to add value to job accomplishments.
Qualification & Experience
B.Sc. or Diploma in sales and marketing or equivalent academic qualification
3-5 years of Customer Service experience
Customer Focus, Customer Service, Verbal Communication, Building Relationships, People Skills
General Information
The job vacancy is for stc Pay Bahrain. The hiring will be undertaken through the business partner that will be managing the Call Centre for stc Pay Bahrain.
About Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
1. Resume/CV