Summary
TAWANTECH is seeking a Call Center Representative in Unaizah, Saudi Arabia. The role handles inbound and outbound calls, responds to customer inquiries, resolves or escalates complaints, and records interactions in the company system. The representative also coordinates with other departments and works toward assigned service and performance targets. Applicants should have a diploma or bachelor’s degree in a related field, 0–1 year of relevant experience, Arabic fluency, good English communication, and MS Office skills.
The posting
As published on tawantech.sa. Pulled from the employer's site and shown as they wrote it.
We are looking for a Call Center Representative to handle customer inquiries, provide accurate information, and ensure a positive customer experience through professional and timely support.
Responsibilities
- Handle inbound and outbound customer calls professionally.
- Respond to customer inquiries and provide accurate information.
- Resolve customer complaints and issues or escalate them when required.
- Record customer interactions and update information in the system.
- Follow company procedures, policies, and service standards.
- Coordinate with relevant departments to resolve customer requests.
- Maintain a high level of customer satisfaction.
- Meet assigned call center KPIs and performance targets.
Requirements
- Diploma or Bachelor’s degree in Business Administration, Marketing, Customer Service, or a related field.
- 0–1 year of experience in customer service, call center, or a related role.
- Good verbal and written communication skills.
- Good computer and MS Office skills.
- Ability to handle customers professionally and remain calm under pressure.
- Fluent Arabic and good English communication skills.