Summary
IHG Hotels & Resorts is seeking a Catering Sales Manager for its InterContinental property in Umluj, Saudi Arabia. The role develops catering and MICE business, manages client relationships from proposal through event delivery, and coordinates with culinary, banquet, and AV teams. Duties include preparing proposals and contracts, conducting property tours and site inspections, managing BEOs, and reporting on revenue, forecasts, and conversion. Applicants should have at least three years of catering sales experience in a luxury hotel or resort; Opera S&C or Delphi knowledge is required, and pre-opening experience is an advantage.
The posting
As published on ihgplc.com. Pulled from the employer's site and shown as they wrote it.
At InterContinental Hotels & Resorts®, we are committed to delivering exceptional experiences that reflect our brand values. As part of this family, you are expected to embody these values by being:
charming by being approachable, having confidence and showing respect.
Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership
of getting things done.
Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
As Catering Sales Manager, (Reactive) you will be responsible for:
Duties and Responsibilities
Essential
Driving Catering Sales & Market Growth:
- Develop tailored proposals, menus, and presentations that reflect the unique setting of Shura Island and the cultural richness of The Red Sea.
- Partner with the commercial team to ensure alignment with hotel-wide strategies and revenue objectives.
- Analyse market trends, competitor offerings, and seasonal demand to identify growth opportunities and mitigate risks.
- Build clients relations and engage with corporate, leisure and group businesses proactively to solicit MICE business for hotel.
Client Management & Event Planning
- Serve as the primary point of contact for group catering clients from proposal through event execution.
- Liaise closely with culinary, banquet operations, and AV teams to ensure flawless delivery of events.
- Maximize client satisfaction through personalized service, anticipatory planning, and meticulous attention to detail.
- Upsell event enhancements including luxury suites, dining experiences, recreational add-ons, and wellness offerings.
Strategic Collaboration & Execution:
- Collaborate with marketing to develop compelling sales collateral and promotional campaigns.
- Conduct property tours, FAM trips, and site inspections to inspire client confidence and bookings.
- Coordinate and support client site inspections, pre-event meetings, and event logistics in collaboration with internal stakeholders.
- Ensure contracts, BEOs, and client communications are accurate, timely, and brand-compliant.
- Monitor conversion rates, forecast revenue, and report on KPIs to support performance tracking.
Reporting & Analysis:
- Generate BEO’s, and conducts BEO meetings
- Produce weekly and monthly BOB reports, conversion, and forecast reports
- Keeps an accurate system record of accounts, events and contacts
- Update PMS system with all incoming inquiries, with accurate revenues
- Responds in timely manner to all incoming inquiries through Meeting Broker, CVENT, LeadShare and sales proactive team.
Qualifications and Requirements
- Bachelor’s degree in hospitality management, Business Administration, Marketing, or a related field preferred.
- Minimum 3 years of catering sales experience in a luxury hotel or resort environment.
- Proven track record of achieving revenue targets, managing complex events, and cultivating key accounts.
- Proven track record of achieving revenue targets, managing complex events, and cultivating key accounts.
- Pre-opening experience is an advantage.
- Opera S&C / Delphi system knowledge is a must.
Other Requirements
- Comply with hotel rules and regulations and provisions contained in the employment handbook
- Comply with company’s grooming standards to portray a professional image of self and the hotel
- Comply with time and attendance policies set by the resort
- Actively participate in training and development programs and maximize opportunities for self-development
- Demonstrate understanding and awareness of all policies and procedures relating to health, hygiene and fire life safety.
- Familiarize yourself with emergency and evacuation procedures
How do I deliver This?
We genuinely care about people, and we show this through living out our promise of True Hospitality each day. It’s what connects every colleague in all IHG® hotels.
Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
- True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
- True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
- True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
- True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner