Summary
Binance is a global blockchain ecosystem with cryptocurrency, finance, payments, and other digital-asset services. The Clearing Customer Service Specialist investigates payment issues involving bank transfers, deposits, withdrawals, and returned payments, and works with payment providers or banking partners. The role asks for 2–4 years of relevant experience, strong communication and investigation skills, and availability for rotating or night shifts; fintech, crypto, PSP, e-wallet, or banking operations experience is preferred. The role is remote-first, though arrangements may vary by role and team, and Binance states that it offers a competitive salary and company benefits.
The posting
As published on binance.com. Pulled from the employer's site and shown as they wrote it.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, and more. Our mission is to increase the freedom of money and financial access for people around the world.
Responsibilities & Requirements
- 2-4 years relevant experience in payment investigations (bank transfers, deposits, withdrawals, returned payments).
- Experience handling payment providers or banking partners.
- Comfortable working as an individual contributor.
- Willing to work rotating shifts/night shifts.
- Strong communication and investigation skills.
- Experience in fintech, crypto, PSP, e-wallet, or banking operations is preferred.
Why Binance
- Shape the future of finance
- Collaborate with world-class talent in a user-centric global organization with a flat structure
- Tackle challenging projects in a fast-paced and innovative enviornment with autonomy
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning
- Competitive salary and company benefits
- Remote-first, work-from-home arrangement (may vary depending on the nature of the role and team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you acknowledge that you have read our Candidate Privacy Notice.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.