Summary
Hermès is hiring a Client Advisor for its Abu Dhabi location. The role involves welcoming clients, understanding their needs, presenting products and their craftsmanship, and building ongoing client relationships. The advisor also supports merchandising, stock presentation, sales administration, and store operations while contributing to individual and store sales targets. Previous experience in luxury retail, premium hospitality, or another high-end customer service environment is required.
The posting
As published on hermes.com. Pulled from the employer's site and shown as they wrote it.
Responsibilities
Sales and Service:
- To welcome the client warmly with a smile, making eye contact, and acknowledge him/her as soon as he/she has entered the store.
- To engage with the client with sincerity
- To make the client feel comfortable by creating a bond through conversation.
- To present the relevant product features and benefits, based on the client needs identified during the conversation. Always take the time to share the stories behind each product.
- Customer Relationship Management:
- Call on current & potential clients to establish & maintain client relationship and to inform about new products & services
- Invite the customer to share his details to continue to establish & maintain client relationship and to inform about new products & services.
Administrative and Visual Merchandising:
- To oversee, under the Store Manager’s or the ASM authority, that:
- The store is always merchandised correctly, and that the products are returned to their place after having been shown to a customer.
- The departments are always well stocked.
- The products are well stored or folded in order to prevent any damage.
Operations:
- To partake in management tasks associated with sales.
- Adhere to the administrative procedures concerning exchanges, returns and repairs.
- Be accountable and responsible for ag hoc mission entrusted by the store management.
- To share client feedback on products.
- To propose ideas for improving the daily running of the store and the service deliver
Measures of success
- Achievement of individual and store sales targets.
- Growth and retention of a loyal client portfolio through effective clienteling.
- High levels of customer satisfaction and positive client feedback and in line with H2C values.
- Strong product knowledge and ability to confidently share the Hermès story and craftsmanship behind products.
- Contribution to cross-selling across product categories and increasing average transaction value.
- Positive teamwork, professionalism, and embodiment of Hermès values.
- Demonstrates strong integrity in line with the Hermès values.
EXPERIENCE
- Previous experience in luxury retail, premium hospitality, or other high-end customer service environments.
- Strong clienteling and relationship-building skills.
- Demonstrated ability to deliver exceptional and personalized customer experiences.
- Good understanding of luxury products, craftsmanship, and brand heritage.
- Experience achieving sales targets while maintaining service excellence.
- Ability to work collaboratively within a boutique team and contribute to operational excellence.