Summary
LVMH is seeking a Client Advisor for its FENDI store in Riyadh. The role involves meeting individual and store sales targets, building client loyalty, using CRM tools, and providing a high-quality customer experience. Responsibilities also include operating retail systems and supporting store operations. Applicants should have at least two years of fashion or luxury sales experience, strong communication and organizational skills, and fluent English; a bachelor’s degree or equivalent is preferred.
The posting
As published on lvmh.com. Pulled from the employer's site and shown as they wrote it.
As a FENDI Ambassador in our Store you will be responsible to provide an elevate and luxurious customer journey to each client through Brand DNA Discovery, building loyalty and recruit new clients to achieve and exceed individual and store sales goals.
Main Responsibilities
- Lead individual sales and achieve performance targets and KPIs
- Engage in upselling, cross selling and multiple selling for all product categories
- Grant an outstanding service to the clients in compliance with the company guidelines
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
- Manage customer service quality, to meet customer expectations by offering professionalism and human touch
- Correctly operate the retail IT system for stock transfers, payments, stock inquiries and customer database input
- Support the store operations activities.
Profile 2+ years’ experience in Fashion/Luxury sales Bachelor’s Degree or equivalent is preferred Passion for retail and fashion trends Excellent communication skills, self-reliant, friendly and patient Organization, professionalism, self-confidence Fluent English, additional languages will be a plus.