Summary
IFZA is hiring a Client Experience Agent for its call center in Dubai. The role handles incoming calls and client enquiries, records calls in the call center CRM, and supports a professional client experience. Applicants need at least 2 years of call center or similar experience in the UAE, full proficiency in English, and familiarity with CRM systems and MS Office. Benefits include 24 annual leave days, an annual flight home, and life and medical insurance.
The posting
As published on ifza.com. Pulled from the employer's site and shown as they wrote it.
The role of a Client Experience Agent – Call Center revolves around being the first point of contact, and thus, establishing the first impression of IFZA. The ideal candidate must be a highly committed, responsible, and creative individual with excellent interpersonal skills and the ability to work well under pressure.
Responsibilities:
- Acting as a first point of contact
- Supporting the smooth running of IFZA Call Center,
where all aspects of the client experience are delivered to the highest level
- Answering and distributing all incoming calls in a
timely and professional manner
- Delivering a positive and timely response to client
enquiries
- Taking responsibility for the duties and tasks
assigned to the role, ensuring that all work is carried out in a timely and
professional manner
- Maintaining excellent knowledge of IFZA’s products
and services in order to efficiently address any queries or concerns from
Professional Partners and Clients
- Maintaining confidentiality of client data ensuring
no sensitive information is disclosed
- Keep records of all calls in Call Center CRM in a
comprehensible way
- Meet individual and team qualitative and
quantitative targets
- Building and maintaining effective working
relationships whilst promoting the company culture and values
- Performing other job-related duties as assigned by Management
Requirements
- Minimum of 2 years’ experience as a Call Center
agent or similar role in the UAE
- Full English proficiency is required
- Additional spoken languages are an advantage
- Excellent verbal and written communication and
interpersonal skills, and knowledge of telephone etiquette
- Customer-focused and adaptability to different
personality types
- Ability to multi-task, set priorities, and manage
time effectively
- Excellent active listening and problem-solving
skills
- Intermediate computer literacy is required e.g., MS
Office
- Familiarity with CRM systems and practices
Benefits
- International team (over 50
nationalities)
- 24 annual leave days
- Annual flight
home
- Life insurance plan
- Medical insurance plan
(with the option to upgrade at your own
cost)
- Invitations to participate in
various company functions, staff events, and department
team building events
- Opportunities to learn, develop and
grow with the organization
- Being part of a motivated team and
Moving-Forward-Company-Culture