Summary
Mediclinic Middle East is hiring a Client Services Ambassador at Mediclinic Dubai Mall in Dubai. The role manages patient appointment scheduling and registration, medical insurance tasks, billing and cash-up, while supporting a high standard of patient service. Applicants need completed secondary education and 2–3 years of customer service experience; healthcare or contact centre experience is desired. A diploma or bachelor’s degree in medical science or finance/accounting is preferred, and preference will be given to designated groups under the UAE Emiratization Program.
The posting
As published on mediclinic.ae. Pulled from the employer's site and shown as they wrote it.
Closing date: 02/11/2026
Number of positions: 1
Recruiter name: Fatma Alharthi
Reference number: 74963
Workplace Type:
Mediclinic Dubai Mall | Dubai | United Arab Emirates
MAIN PURPOSE OF JOB
To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role
KEY RESPONSIBILITY AREAS
- To effectively and efficiently manage the patient appointment scheduling and registration process
- To effectively and efficiently manage the medical insurance process and other related tasks
- Effectively manage the billing and cash up process
- To consistently meet customer service expectations by improving the quality of patient service
REQUIRED EDUCATION
Essential: Completed secondary school education (Grade 12)
Desired: Tertiary Diploma or Bachelor’s Degree preferably within the fields of medical science, finance / accounting
REQUIRED EXPERIENCE
Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry
Desired: Experience in a Contact Centre or Healthcare environment
REQUIRED JOB SKILLS AND KNOWLEDGE
- Computer literacy and proficiency in MS Office applications
- CRM (customer relations management) software applications
- Hospital information systems
- Knowledge of company policies and emergency codes
- Knowledge of medical insurance terminologies and process
- Medical terminology and procedures
- Numerical literacy
- Patient scheduling and registration processes
All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family