Summary
NMC Healthcare is seeking a Clinic Coordinator in Sharjah, United Arab Emirates, to coordinate surgical patients throughout their care journey. The role involves arranging consultations, pre-operative requirements, admissions and operating theatre bookings, while coordinating with clinical, administrative, insurance and finance teams. The coordinator also maintains booking records, prepares operational reports, supports patient service and contributes to audits and quality initiatives. A minimum of three years of experience in surgical services coordination, patient administration, hospital operations or healthcare coordination is required; UAE healthcare experience is an advantage.
The posting
As published on nmc.ae. Pulled from the employer's site and shown as they wrote it.
Surgical Patient Journey Coordination
- Act as the primary point of contact for surgical patients throughout their surgical journey.
- Coordinate surgery patients/ package registrations, appointments, follow-ups, and patient requests.
- Coordinate surgical consultations, investigations, pre-operative assessments, admissions, and follow-up appointments.
- Guide patients regarding surgical preparation requirements, documentation, insurance approvals, estimated costs, and admission processes.
- Ensure timely scheduling and coordination of surgeries.
- Conduct regular follow-up with patients to ensure readiness for surgery.
Surgical Booking and Scheduling Management
- Coordinate OT bookings in collaboration with surgeons, nursing teams, anaesthetists, and OT staff.
- Ensure all required investigations, consents, and clinical clearances are completed prior to surgery.
- Monitor and maintain surgical schedules and booking records.
- Coordinate any surgery rescheduling, cancellations, or changes.
- Ensure optimal utilization of theatre slots.
Clinical and Operational Coordination
- Liaise closely with Surgeons, Anaesthetists, Nursing Teams, Operating Theatre Staff, Radiology, Laboratory, Pharmacy, and Patient Administration teams.
- Facilitate smooth communication between patients and healthcare providers.
- Escalate patient concerns and operational issues to relevant departments.
- Coordinate multidisciplinary requirements for surgical patients.
Insurance and Financial Coordination
- Coordinate pre-authorization and approval requirements with insurance departments.
- Liaise with Finance and Revenue Cycle Management regarding surgical estimates and billing requirements.
- Ensure patients receive appropriate financial counselling and package information where applicable.
- Monitor approval turnaround times and follow up on pending authorizations.
Patient Experience
- Ensure a high standard of customer service for all surgical patients.
- Address patient concerns, complaints, and service requests promptly and professionally.
- Support VIP surgical patients and priority cases where required.
- Promote a positive and coordinated patient experience throughout all stages of care.
Reporting and Quality Improvement
- Maintain surgical booking databases, trackers, and patient records.
- Prepare reports on:
- Surgical volumes
- OT utilization
- Cancellation rates
- Insurance approval turnaround times
- Patient satisfaction
- Revenue performance
- Participate in departmental audits and quality improvement initiatives.
- Support achievement of departmental KPIs and operational objectives.
Compliance
- Ensure compliance with hospital policies, patient confidentiality requirements, and regulatory standards.
- Support accreditation and quality initiatives related to surgical services.
- Adhere to all NMC policies, procedures, patient safety, and infection control standards.
Responsibilities
Surgical Patient Journey Coordination
- Act as the primary point of contact for surgical patients throughout their surgical journey.
- Coordinate surgery patients/ package registrations, appointments, follow-ups, and patient requests.
- Coordinate surgical consultations, investigations, pre-operative assessments, admissions, and follow-up appointments.
- Guide patients regarding surgical preparation requirements, documentation, insurance approvals, estimated costs, and admission processes.
- Ensure timely scheduling and coordination of surgeries.
- Conduct regular follow-up with patients to ensure readiness for surgery.
Surgical Booking and Scheduling Management
- Coordinate OT bookings in collaboration with surgeons, nursing teams, anaesthetists, and OT staff.
- Ensure all required investigations, consents, and clinical clearances are completed prior to surgery.
- Monitor and maintain surgical schedules and booking records.
- Coordinate any surgery rescheduling, cancellations, or changes.
- Ensure optimal utilization of theatre slots.
Clinical and Operational Coordination
- Liaise closely with Surgeons, Anaesthetists, Nursing Teams, Operating Theatre Staff, Radiology, Laboratory, Pharmacy, and Patient Administration teams.
- Facilitate smooth communication between patients and healthcare providers.
- Escalate patient concerns and operational issues to relevant departments.
- Coordinate multidisciplinary requirements for surgical patients.
Insurance and Financial Coordination
- Coordinate pre-authorization and approval requirements with insurance departments.
- Liaise with Finance and Revenue Cycle Management regarding surgical estimates and billing requirements.
- Ensure patients receive appropriate financial counselling and package information where applicable.
- Monitor approval turnaround times and follow up on pending authorizations.
Patient Experience
- Ensure a high standard of customer service for all surgical patients.
- Address patient concerns, complaints, and service requests promptly and professionally.
- Support VIP surgical patients and priority cases where required.
- Promote a positive and coordinated patient experience throughout all stages of care.
Reporting and Quality Improvement
- Maintain surgical booking databases, trackers, and patient records.
- Prepare reports on:
- Surgical volumes
- OT utilization
- Cancellation rates
- Insurance approval turnaround times
- Patient satisfaction
- Revenue performance
- Participate in departmental audits and quality improvement initiatives.
- Support achievement of departmental KPIs and operational objectives.
Compliance
- Ensure compliance with hospital policies, patient confidentiality requirements, and regulatory standards.
- Support accreditation and quality initiatives related to surgical services.
- Adhere to all NMC policies, procedures, patient safety, and infection control standards.
Qualifications
· Minimum 3 years of experience in surgical services coordination, patient administration, hospital operations, or healthcare coordination.
· UAE healthcare experience is an advantage.