Summary
Almoosa Health Group is hiring a Clinic Services Coordinator for its medical center in Al Khobar. The role involves registering patients, scheduling appointments, updating electronic records, checking insurance eligibility, and handling calls and patient inquiries. The coordinator also discusses service costs and payment options, directs patients to hospital departments, and maintains patient confidentiality. A diploma or higher is required.
The posting
As published on almoosahealthgroup.org. Pulled from the employer's site and shown as they wrote it.
The primarily responsible for serving patients via phone and via our Patient Portal and for accurately register new patients, and accurately scheduling office appointments for new and established patients
Requirements
- Core Activities
- Greets the patient and courteously ask for his/her complaints.
- Schedule upcoming appointments and confirm scheduled appointments every day.
- Identify patients by requesting their national ID/ Iqama and patient full name.
- Ask for a type of coverage (Cash, Insurance, Aramco). If the patient is Insurance, to check eligibility of coverage at the supported platforms.
- Scans patient Identification and enter it in the patient electronic record.
- Create new patient file for clinic visit.
- Charge services entered by the physician.
- Provides assistance to the patient whenever needed for location of Pharmacy, Laboratory, Radiology department and other areas in the hospital.
- Schedule re appointments or refer the patients to another clinic upon receiving notice from the clinician that he/she will not be available at the due appointment time.
- Answer department Telephone/Phone calls and texts, using correct salutations and telephone etiquette.
- Reception Office
- Ask patients if they need to Print invoice bills.
- Receiving or replaying an email from our department regarding updating information.
- Discuss cost of service, insurance coverage and payment options with patients.
- Work as a team player to ensure patient receive the best service.
- Maintain quality service.
- Maintain a clean and neat reception area.
- Informing patients about delays and the approximate waiting time.
- Follow orders from superior.
- Professional manner and appearance.
- Updating and verifying patient information at every visit.
- Respect patient rights by maintaining their confidentiality.
- Data entry tasks that are related to the provided services.
- Provide personalized coordinated care, and support for staff and families.
Qualifications and Certifications:
- Diploma degree and above.