Summary
IHG Hotels & Resorts is seeking a Club Lounge Agent in Kuwait City, Kuwait. The role welcomes guests, supports arrivals, handles room keys and safety deposit boxes, and responds to guest requests and concerns. The agent also monitors shift communications, stays informed about daily events, follows safety procedures, and supports colleagues as needed. The posting emphasizes personalized, courteous service and awareness of guest preferences.
The posting
As published on ihgplc.com. Pulled from the employer's site and shown as they wrote it.
•Greet & welcomes all guests at all times in a friendly & helpful manner using guest names at every opportunity.
•Personalized service is of utmost importance.
•Be fully aware of arrivals at Club Lounge: regular, Club Floors, ICA, and VIP guests.
•Reads communication logbooks and notice board in the beginning of each shift.
•Answer the telephone promptly using your name and department in a polite and courteous manner.
•in and out - take IDs, hand out room keys, and control and release safety deposit boxes
•Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
•Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
•Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
•Take pride in your appearance and place as a brand ambassador
•Always know what events and activities are on the day’s schedule
•Jump into other ad-hoc duties when your colleagues need your help