Summary
IHG Hotels & Resorts is hiring a Club Lounge Attendant for InterContinental Abu Dhabi in Abu Dhabi. The role includes welcoming guests, serving food and beverages, replenishing displays, maintaining lounge presentation and hygiene, and coordinating with hotel departments. Applicants should have previous food and beverage service experience, strong guest-service and communication skills, and proficiency in English. Rotational shifts, including weekends and public holidays, are required.
The posting
As published on ihgplc.com. Pulled from the employer's site and shown as they wrote it.
InterContinental Abu Dhabi is seeking a professional, attentive, and service-oriented Club Lounge Attendant to join our Food & Beverage team. The successful candidate will be responsible for delivering personalised service to our Club InterContinental guests, ensuring an exclusive, comfortable, and memorable experience that reflects the hotel's commitment to luxury hospitality.
A little taste of your day-to-day:
Every day is different, but you will mainly be responsible for:
- Welcome Club InterContinental guests warmly and professionally, creating a personalised and inviting atmosphere.
- Deliver attentive, anticipatory service while ensuring guests' needs and preferences are consistently met.
- Assist with the daily operation of the Club Lounge, ensuring service runs smoothly and efficiently.
- Prepare, arrange, and replenish food and beverage displays in accordance with hotel standards.
- Serve food and beverages promptly and professionally, maintaining excellent presentation and service quality.
- Maintain the cleanliness, organisation, and presentation of the lounge, including dining areas, service stations, and buffet displays.
- Monitor food and beverage levels throughout service and coordinate timely replenishment with the relevant teams.
- Familiarise yourself with menu items, ingredients, and dietary requirements to provide accurate information and assist guests accordingly.
- Recognise VIPs, returning guests, and individual preferences to deliver thoughtful and personalised experiences.
- Respond to guest enquiries, special requests, and feedback with professionalism, ensuring concerns are addressed promptly.
- Coordinate with the Kitchen, Stewarding, Front Office, and other departments to ensure seamless lounge operations.
- Ensure food safety, hygiene, and sanitation standards are consistently maintained throughout all service periods.
- Follow established service procedures, grooming standards, and hotel policies at all times.
- Assist with the preparation and closing of the lounge, including setting up service areas and completing assigned duties.
- Maintain a strong awareness of the hotel's facilities, services, and experiences to confidently assist guests with their enquiries.
What we need from you:
- Previous experience in Food & Beverage service, preferably in a hotel Club Lounge or luxury hospitality environment.
- Strong communication and interpersonal skills, with a genuine passion for guest service.
- Excellent grooming, presentation, and professional etiquette.
- Good knowledge of food and beverage service standards, buffet presentation, and guest interaction.
- Ability to anticipate guest needs and deliver attentive, personalised service.
- A positive attitude, strong teamwork skills, and the ability to work effectively in a fast-paced environment.
- Good attention to detail and a commitment to maintaining high standards of cleanliness and presentation.
- Proficiency in English; additional languages are an advantage.
- Flexibility to work rotational shifts, including weekends and public holidays.
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.