CME Operational Performance Director

1. Position Details

1. 1. Position

CME Operational Performance Director

1. 1. Office / Department

1. 1. Reporting to

Area VP

1. 1. Key Working Relationship

• Area VPs
• Product Line Managers
• Project Managers
• Inspectors
• Customers

1. Minimum Required Qualifications

1. 1. Education

• Bachelor’s degree in engineering or a related technical discipline (Master’s preferred).

1. 1. Technical knowledge

• Experience in testing, inspection, certification activities is a plus
• Practical experience of lean methods, 5S, standardized work, problem solving, VSM, Kaizen, Hoshin Kanri with evidence of real sustainable financial and behavioral results
• Project management certificate or experience
• Advanced Office 365 skills

1. 1. Experience

• 10+ years professional work experience, preferably in the testing, inspection, certification activities

1. 1. Skills

• Presentation and communication skills
• Interpersonal skills, ability to quickly establish good relationships with the organization
• Ability to motivate, mentor and engage teams to enable them to take on new skills and translate into operations
• Negotiating and influencing skills to avoid the potential for internal tensions
• Strong leadership, team building, coaching and development skills
• Languages: English mandatory; Arabic, Russian, French or Portuguese are a plus

1. Responsibilities / Authorities / Accountabilities

1. 1. Primary Functions

Role Purpose

The Performance Manager drives business profitability across the CME region by deploying strategic process improvement initiatives and digital transformation programs. Leading a team of Area Performance Directors and support staff, this role executes modernization of operations, optimizes workflows, and establishes a culture of operational excellence that enhances client experience and Bureau Veritas' efficiency.

Strategic Performance & Profitability Leadership

• Establish annual profitability targets for CME countries and deploy prioritized process improvement projects to achieve group-level performance goals
• Partner with underperforming business units to diagnose operational challenges and implement corrective actions
• Monitor LEAP 28 TIQ and Performance indicators to track progress and drive sustained improvement

Digital Transformation & Field Operations Modernization

• Lead strategic deployment of digital systems to modernize and optimize field operations and workflows across the region
• Drive digitization of harmonized processes in partnership with the Digital Transformation (DxT) team
• Deploy Tableau digital cockpits and comprehensive TIQ/Performance KPI visualization tools
• Establish governance frameworks with HR, M&S, Finance, DxT, HSSE, and P&L leaders to optimize digital system adoption

Process Improvement Program Execution

• Establish and monitor process improvement projects across regions, areas, and countries
• Review operational and administrative processes using lean methodologies to eliminate waste and streamline workflows
• Identify alternatives (shared services centers, resource transfers, etc.) to optimize production capacity
• Harmonize and replicate best-practice processes across CME for consistency and scalability
• Ensure end-to-end process traceability from opportunity identification through cash collection

Change Leadership & Organizational Adoption

• Direct Area Performance Directors and support team in executing improvement initiatives and monitoring adoption
• Drive alignment through clear communications on process changes and performance expectations
• Embed operational excellence as a day-to-day practice and champion continuous improvement

1. 1. Governance, Ethics, and HSE

• Uphold Bureau Veritas’ HSE, Ethics, and Compliance standards to the highest level in every business transaction.
• Model integrity, transparency, and professionalism in dealings with clients, suppliers, and internal teams.