Summary
Miral is hiring a Colleague Experience Coordinator in Abu Dhabi to support colleagues across the employment lifecycle. The role covers HR service desk queries, onboarding and offboarding, HR transactions, colleague data and files, and support for transport and accommodation services. Applicants need a high school diploma or equivalent, 1–2 years of HR experience, strong English, customer service and administrative skills; Oracle HRMS experience is desirable. The role is for UAE nationals only.
The posting
As published on miral.ae. Pulled from the employer's site and shown as they wrote it.
Join us at Miral Experiences!
Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan.
We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.
(For UAE National Only)
About the Role
Our Colleague Experience (CX) team represents the heart of HR, supporting colleagues throughout their entire employment lifecycle. As brand ambassadors and the first point of contact for new joiners, the team plays a critical role in delivering exceptional colleague and stakeholder experiences.
We are looking for a Colleague Experience Coordinator who is detail-oriented, service-driven, and thrives in a fast-paced environment. This role involves diverse HR administrative and operational responsibilities and works closely with multiple internal and external stakeholders across all parks and departments.
Key Responsibilities
Flexibility, Cross-Training & Teamwork
Work flexibly across all CX streams including Onboarding, HR Operations, Transport, Accommodation, and Offboarding
Collaborate with team members and stakeholders to achieve shared goals
Maintain positive, professional communication at all times
Customer & Colleague Experience
Act as a brand ambassador and face of HR, ensuring a welcoming and professional first impression
Respond confidently to colleague inquiries with strong knowledge of HR processes and policies
Manage difficult conversations professionally and in line with policy
Deliver services in line with customer service standards, KPIs, and timelines
Process Excellence & Compliance
Process HR transactions accurately in line with policies, procedures, and legal requirements
Ensure government processes, approvals, and deadlines are met
Maintain high data accuracy across all systems and documentation
Support and deliver parts of the Colleague Induction Program
HCM Data & File Management
Maintain accurate colleague data within the HCM system
Organize, store, and safeguard personnel files and sensitive documents
Review and action required approvals
Office & Operations Support
Raise and follow up on PRs and complete GRNs
Manage stationery and operational inventory levels
CX Stream Duties (including but not limited to):
HR Service Desk: First point of contact for HR queries and service requests
Onboarding: Welcome new colleagues and families, verify documentation, prepare employment contracts, support visas and inductions
HR Operations: Manage helpdesk queries, lifecycle data updates, company letters, and visa processes
Offboarding: Coordinate departures, clearances, payroll finalization, visas, flights, and cargo
Transport: Support duty and leisure transport services and schedules
Accommodation: Support colleagues in company accommodation, check-ins/outs, and maintenance requests
Business Contribution
Contribute to colleague satisfaction, engagement, and overall business success
Qualifications & Experience
Essential
High School Diploma or equivalent
1–2 years of experience in Human Resources
Strong spoken and written English
Excellent customer service and interpersonal skills
Strong administrative skills (Excel, Word, PowerPoint)
Ability to work in a fast-paced environment and manage multiple deadlines
Desirable
Postsecondary education in HR or a related field
Oracle HRMS experience
Additional language skills
Shape the Future With Us
At Miral Experiences, we don’t just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people.
From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We’re driven by passion, powered by innovation, and committed to excellence in everything we do.
We’re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.