Summary
Keeta is hiring a Commercial Strategy and Performance Manager in Dubai to build and manage performance systems for its local account team. The role covers KPI frameworks, scorecards, dashboards, incentive structures, account analysis, target setting, and interventions to improve team performance. Candidates should have 7+ years of relevant analytical experience in e-commerce, food delivery, internet platforms, or a similar field, plus advanced Google Sheets and experience with BI dashboards such as Power BI or Looker.
The posting
As published on keeta-global.com. Pulled from the employer's site and shown as they wrote it.
Responsibilities
1. Design and own the KPI framework for the local account team, aligning metrics with company-wide commercial goals.
2. Build and maintain performance management systems - including account scorecards, team dashboards, and regular performance reviews - to track progress against targets at both account and portfolio level.
3. Design incentive structures, model payout scenarios, and ensure timely and accurate bonus calculations and disbursements.
4. Account segmentation, growth opportunity sizing, funnel diagnostics, and profitability analysis to inform account strategy and prioritization.
5. Build self-serve dashboards and recurring reports (daily/weekly/monthly) so that account managers and leadership always have visibility into performance.
6. Partner with Account Management, Finance, and Leadership to set quarterly and annual targets, calibrate expectations, and translate strategy into operational execution plans.
7. Identify performance gaps and drive interventions - coaching plans, account support, territory reallocation - to improve account manager productivity and close gaps.
8. Build standardized performance playbooks, reporting templates, and analytical frameworks to scale consistency and transparency across markets and categories.
Requirements
1. 7+ years of experience in business analysis, commercial operations, business performance, or a similar analytical role in e-commerce, food delivery, or internet platforms.
2. Advanced Google Sheets, BI dashboards ( Power BI, Looker, or similar), and data visualization best practices.
Highlights
1. Shape the performance engine of a fast-growing account management organization - your frameworks directly impact how the team operates and grows.
2. Combine analytical rigor with commercial strategy to design systems that drive accountability and results.
3. Work closely with account leadership, finance, and strategy teams in a dynamic, high-impact environment.
4. Own end-to-end performance processes - from target setting to bonus payout - with real visibility into business outcomes.