Summary
Keeta is hiring a Senior Strategy Analyst for Supply and Merchant Operations in Dubai. The role involves analyzing platform and merchant performance, building reporting frameworks and dashboards, and translating findings into practical growth recommendations for business development teams. The analyst will collaborate with sales, marketing, product, and operations teams and contribute to scalable merchant growth playbooks. Applicants should have 8 years of relevant platform, food delivery, local services, or e-commerce experience, strong SQL and AI tool skills, and fluent English.
The posting
As published on keeta-global.com. Pulled from the employer's site and shown as they wrote it.
Responsibilities
1. Analyze Platform performance data and key metrics to identify growth opportunities and operational gaps. Develop a deep understanding of food delivery business dynamics across categories (QSR, coffee, casual dining) and translate insights into actionable recommendations.
2. Build and maintain a "Merchant × Category × Scenario" analytical framework to support BD teams in merchant conversations and growth planning.
3. Extract, clean, and analyze operational data using SQL to support day-to-day business decisions. Establish standardized reporting dashboards and performance tracking (order growth, conversion funnels, retention metrics, ROI, etc.).
4. Diagnose performance issues through funnel analysis and data deep-dives; continuously refine analytical models. Translate data findings into clear, merchant-facing narratives to support frontline BD teams in client conversations and to improve efficiency.
5. Collaborate with BD, Marketing, and Operations to help design tailored growth for the portfolio with the multilayer perspective of Customer, Channel and price.
6. Track the resource efficiency and work collectively with the team for improvement. Identify opportunities for growth from the trends and design actionable, with a focus on measurable business outcomes.
7. Contribute to playbook development across merchant tiers, categories, and growth stages. Develop scalable and replicable frameworks for growth.
8. Work closely with cross-functional teams (Product, Operations, Sales, Marketing) to ensure data accuracy and project delivery. Document learnings and build case studies to enable knowledge sharing across the team.
Requirements
1. 8 years of experience in internet platforms, local services, food delivery, or e-commerce.
2. Strong understanding of food delivery or F&B operations, with genuine insight into merchant behavior and business drivers.
3. Proficient in SQL; comfortable with AI usage, data extraction, analysis, and building reports independently.
4. Able to communicate data findings clearly to non-technical stakeholders, including frontline sales teams.
5. Detail-oriented, structured thinker with solid project management skills.
6. Fluency in English (spoken and written).
7. Proficient in AI tools; able to integrate AI into daily workflows to drive tangible efficiency gains.
8. Proactively explores new AI tools; strong AI learning mindset - comfortable experimenting and documenting best practices in real business contexts.
Highlights
1. The candidate will have the opportunity to be part of a team which focusses on growing the business with the nuances of data granularity.
2. Full AI toolkit at your fingertips; you won't just use AI; you'll define what AI-driven operations look like in your market.
3. Pioneer AI-enhanced workflows with cutting-edge tools, shaping the future of your function.