Competence Management System Advisor

The CMS Advisor provides specialist competence-assurance support by coordinating assessments and verification, monitoring validity and overdue actions, quality-checking evidence, producing management information, supporting NVQ and qualification activity, and maintaining audit-ready records that protect operational readiness and safety.

MAIN RESPONSIBILITIES:

Strategic

1. Supports the organisation’s workforce capability and safety strategy through effective implementation and governance of the Competence Management System.
2. Provides competence data, analysis, and trend insights to support risk‑based decision‑making, audit assurance, and regulatory compliance.
3. Recommend improvements to competence standards, assessment and verification processes, system controls and reporting based on evidence, user feedback and lessons learned.

Financial

1. Support cost-effective administration of competence assessment and certification activities.
2. Monitor assessment scheduling and competence activities to minimize duplication and inefficiencies.
3. Support accurate reporting of competence-related activities to assist resource planning and utilization.

Stakeholder / Customer

• Act as a focal point for competence management enquiries and CMS-related matters.
• Liaise with assessors, verifiers, line managers, Training Supervisors, and department representatives regarding competence requirements and assessment activities.
• Provide stakeholders with competence reports, status updates, certification information, and compliance records.
• Support internal and external audits, RTA reviews, and governance forums by providing complete evidence, records, analysis and action updates.

Operational

CMS and RAS Governance and Administration

1. 1. Administer and maintain the Rail Automated System (RAS) as the official competence platform.
   2. Ensure completeness, accuracy, and traceability of competence, assessment, training, and qualification records.
   3. Monitor competence validity, renewals, expiries, and corrective actions within the CMS.
   4. Maintain document control and alignment between CMS records, training evidence, and approved standards.

Competence Assessment, Verification and Quality Assurance

• Support competence verification activities in line with approved assessment standards and procedures.
• Review submitted assessment evidence to confirm completeness and compliance before verification.
• Coordinate assessor moderation and standardisation activities to support consistent assessment quality.
• Escalate assessment or verification issues in accordance with CMS governance procedures.

Training Delivery

1. Administer approved Keolis-MHI training and competence activities, ensuring schedules, nominations, attendance, results and evidence are captured accurately.
2. Maintain accurate training records, attendance, outcomes, and validity periods, ensuring alignment with competence requirements and regulatory expectations.
3. Support competence‑based training delivery by ensuring training outcomes are appropriately captured and available for competence verification where required.
4. Ensure completed training supports progression towards competence assessment, revalidation, or refresher requirements as applicable.
5. Monitor training compliance, overdue requirements, and gaps, and escalate findings to relevant stakeholders for action.
6. Provide training records, reports, and evidence to support audits, reviews, and assurance activities.
7. Contribute to continuous improvement of training administration by identifying trends, risks, and improvement opportunities within the Keolis‑MHI training programme.

NVQ Programme and Qualification Administration

1. Conduct NVQ assessments in accordance with awarding body requirements, occupational standards and regulatory expectations.
2. Assess learner competence using appropriate assessment methods, ensuring evidence is valid, authentic, current, sufficient, and reliable.
3. Provide clear, constructive, and timely feedback to learners to support achievement of qualification requirements.
4. Maintain accurate and up-to-date assessment records within CMS, RAS, and other approved systems.
5. Conduct internal verification activities to ensure the consistency, fairness, validity, and quality of assessment decisions across all NVQ programmes.
6. Contribute to continuous improvement initiatives by identifying opportunities to enhance assessment quality, learner outcomes, and compliance standards.

Capability / People

1. Maintain current specialist knowledge of competence management, assessment, verification, qualification and data-governance requirements.
2. Provide practical guidance and coaching to assessors, verifiers, Training Supervisors, key instructors, line managers and system users on approved processes.
3. Promote consistent application of competence standards, evidence requirements, system controls and record-management practices.
4. Support induction, user guidance, knowledge sharing and continuous improvement within the Training function and wider assessor/verifier community.

Minimum Qualification

Min.

Required

Desirable

Education

1. Degree holder in any discipline.
2. Professionally qualified with membership of a recognised professional institution.
3. Holder of internationally recognised assessor and verifier awards.

1. Assessing qualification is preferred.
2. Ideally holder of recognised qualification in adult education or equivalent.

Experience

1. Preferably 5 years work experience in a quality control environment.
2. Preferably 5 years work experience within a training environment.

1. Experience in metro, rail, transport, engineering, infrastructure or another safety critical environment.
2. NVQ or awarding body administration experience.

Skills / Training

1. Fluent written and spoken English. Strong Excel, reporting, data-quality, coordination, document control and stakeholder management skills.
2. Ability to handle confidential employee data and interpret procedures and standards.

1. Power BI or similar reporting tools, process mapping, audit, quality assurance or system administration training