Summary
Alfardan Group is seeking an experienced Concierge to support tenants and guests in Doha, Qatar. The role handles service requests, bookings, courier and mail services, inquiries, messages, and records, while sharing accurate information about local destinations and events. The Concierge also coordinates complaints and incidents, follows property procedures, and maintains confidentiality and effective shift handovers. Female candidates are preferred.
The posting
As published on alfardan.com.qa. Pulled from the employer's site and shown as they wrote it.
We are looking for an experienced Concierge who can provide our tenants with the best guest experience.
Responsibilities are as follows:
- To assist tenants and guests with Concierge Services such as - entertainment, dining bookings, sending and receiving courier packages and to direct guests within and outside the property.
- Adhere to the policies & procedures of Alfardan Properties’ Quality Management System.
- Competent awareness of the offered facilities and services of the property.
- Respond to tenants’/guests’ inquiries with accurate and helpful information in a courteous manner
- Aware of updated information on local tourism, business locations, sights and events within Qatar and able to communicate information to tenants/guests
- Address enquiries via call, through Concierge mobile application and monitors bookings and user registrations. Handle incoming and outgoing mail services
- Ensure that messages received by the Concierge are promptly communicated to the concerned person
- Keep an open loop communication with Chief Concierge, Property Manager and other department heads
- Participate in Concierge departmental meetings and trainings
- Coordinate all relevant information, complaints and feedback immediately to Customer Service
- Keep and update record of recreational facilities information (and bookings if needed)
- Keep and update record of calls and messages
- Report any incidents happening within the property
- Ensure confidentiality of tenants’ information
- Wear proper uniform at all times and maintain standards of appearance, personal hygiene, behavior and discipline
- Implement the shift handover procedures
- Carry out other duties required to ensure smooth operation
Job Details
Posted Date:
2026-10-11
Job Location:
Qatar - Doha
Job Role:
Customer Service and Call Center
Preferred Candidate
Career Level:
Mid Career
Gender:
Female