Summary
Accor is hiring a Concierge Supervisor at Mövenpick Hotel Apartments Downtown Dubai. The role leads daily concierge operations, handles special requests, supports VIP guest experiences, and resolves guest concerns. The supervisor works with front office and guest relations teams and maintains knowledge of local attractions, events, and services. Applicants should have 3–5 years of concierge experience, leadership skills, communication and problem-solving abilities, and proficiency in hotel management software; a UAE driver’s license is an advantage.
The posting
As published on accor.com. Pulled from the employer's site and shown as they wrote it.
Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitalityis a work of heart,
Join us and become a Heartist®.
Job Description
- Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
- Handle special requests, ensuring prompt and efficient service.
- Manage VIP guest experiences, ensuring their expectations are exceeded.
- Address guest concerns and resolve complaints professionally.
- Maintain an updated knowledge of local attractions, events, and services.
- Collaborate with hotel departments, including front office and guest relations, to ensure seamless service.
Qualifications
- 3-5 years of concierge experience with leadership skills
- Strong knowledge of local attractions and services
- Excellent communication and problem-solving abilities
- Proficiency in hotel management software and multitasking
- Have great attention to detail.
Additional Information
- Be reliable and well groomed.
- Be a strong team player with excellent communication and interpersonal skill
- Holder UAE Driver's license is an added advantage