Summary
webook.com is a Saudi event ticketing and experience-booking platform. The Contact Center Agent handles customer and merchant inquiries, complaints, bookings, ticket sales, and feedback across calls, WhatsApp, social media, email, and live chat. The role also includes outbound sales and research calls, updating experience listings, and meeting individual KPIs. Applicants should have a diploma or bachelor's degree; fresh graduates and candidates with 1–2 years of experience are considered, with good Arabic and English, communication, customer service, and computer skills.
The posting
As published on webook.com. Pulled from the employer's site and shown as they wrote it.
Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?
If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.
Key Responsibilities:
- Handle contact center departments inbound and outbound calls including Sales and telemarketing calls.
- Provide contact center departments customers with the services they are looking for, handle customers complaints, and inquiries through all customer service channels.
- Act as a source of information for customers, collect customers feedback and enhance customer satisfaction.
- Contact center agents will be also responsible for supporting clients merchants and service providers by collecting their feedback , leads and handling their inquiries and complaints.
Requirements
- Follow Company's Policies, and instructions, and maintain the company's equipment and prestigious image.
- Adhere to working hours schedules, breaks, and tasks assigned and deliver it before the deadline.
- Answer contact center departments inbound calls, and serve the customer with the required services.
- Book, reschedule, and cancel experience bookings on behalf of customers and service providers.
- Sell events tickets through inbound, outbound calls, and all contact center departments channels.
- Handle customers incoming and outgoing transactions through WhatsApp, social media direct messages and public posts or comments, Email, live chat and any other customer service channels.
- Handle customer complaints, inquiries and feedback through all customer service channels, and make sure to provide our customers with mastery shopping services, and enhance customer satisfaction.
- Escalate customer complaints and feedback to the concerned department and follow up to get a solid solution for it.
- Make outbound research marketing and sales calls for our projects.
- Modify, review, upload, and remove merchants and DMCs experiences according to the business needs.
- Handle merchants and DMCs Inquiries, complaints, and feedback through all contact center channels, and provide them with full support.
- Maintain individuals Key performance Indicators (KPIS).
Key Qualification:
- Diploma Degree or bachelor's degree.
- Fresh Graduates, 1-2 years of experience.
- Excellent communication skills.
- Good customer service skills.
- Good command of English and Arabic Languages.
- Good Computer skills.