Summary
Rentokil Boecker Saudi Arabia is hiring a Contact Center Specialist in Riyadh for a part-time hybrid role. The specialist will handle inquiries across telephone, website, live chat, WhatsApp, and email; record them in ICABS; assign prospects to sales consultants; and follow up within 24 hours. The role also involves escalating delays and maintaining accurate records and good customer service. Applicants must be Saudi nationals and fluent in spoken and written Arabic and English; university students and fresh graduates are encouraged to apply.
The posting
As published on rentokil-initial.com. Pulled from the employer's site and shown as they wrote it.
Rentokil Boecker Saudi Arabia is looking for enthusiastic and customer-focused Client Service Coordinator to join our team. This position is for Saudi Nationals Only.
The successful candidate will be responsible for handling customer inquiries received through telephone, website, live chat, WhatsApp, and email, while ensuring timely follow-up and an exceptional customer experience.
Working Hours: 4 hours per day, 6 days per week (split shifts)
Work Model: Hybrid (office and remote)
He/she will be responsible of the following:
- Receive and manage customer inquiries across all communication channels.
- Log all customer inquiries and prospects into the ICABS system.
- Allocate prospects to the assigned Sales Consultant in each branch.
- Notify the assigned consultant immediately via email and WhatsApp.
- Follow up on all inquiries within 24 hours to confirm whether the customer has been visited, surveyed, quoted, or converted into a sale.
- Escalate any delays or missed actions to the Branch Manager (BM) and Area Sales Manager (ASM).
- Maintain accurate records and ensure excellent customer service at all times.
Requirements
- Saudi National only.
- Fluent in Arabic and English (spoken and written).
- Strong communication and customer service skills.
- Good computer skills and attention to detail.
- Ability to multitask and work in a fast-paced environment.
- University students, fresh graduates, or candidates seeking a flexible part-time opportunity are encouraged to apply.