Summary
TikTok is hiring an intern for its LIVE Service Provider Team, which supports creator visual upgrade programs across MENA. The role coordinates provider workflows from scheduling and equipment delivery through on-site setup, quality audits, follow-up, and creator training support. The intern will track performance metrics, maintain dashboards, and work with LIVE Operations, Creator Education, Data teams, and local service providers. Applicants must be pursuing an undergraduate degree in a relevant discipline and be available full-time in Dubai starting January 2027, with working proficiency in English and Arabic or Turkish.
The posting
As published on tiktok.com. Pulled from the employer's site and shown as they wrote it.
About the team
The LIVE Service Provider Team is responsible for MENA-wide creator visual upgrade programs, working with local service providers to deliver standardised live setups. Core focus: lighting, composition, background quality improvement, equipment delivery, on-site setup, quality control, and creator training.
We are looking for talented individuals to join us for an internship. Our internship program offers students hands-on experience, industry exposure, and opportunities to apply their knowledge to real-world challenges while building a strong foundation for personal and professional growth.
Interns will gain practical experience, explore potential career paths, and participate in social events, learning programs, and development workshops alongside industry professionals.
Candidates may apply to a maximum of two positions across Our Company and its affiliates globally. Applications will be considered in the order they are submitted.
Applications are reviewed on a rolling basis, so we encourage you to apply early. Please clearly state your availability in your resume, including your start and end dates.
Responsibilities
- Service Provider Daily Operations & Project Delivery: Manage end-to-end service provider workflows: creator scheduling, equipment delivery, on-site installation, and post-setup follow-up. Enforce standardised visual quality criteria (lighting, composition, background); conduct pre- and post-upgrade quality audits. Resolve on-site issues and collect creator feedback for continuous improvement.
- Quality Control & Compliance: Audit service provider-delivered setups against the official scoring rubric. Review before/after samples; flag non-compliant cases and drive corrections. Ensure consistent quality execution across all service providers.
- Data Tracking & Performance Analysis: Track key metrics: upgrade volume, completion rate, pass rate, and visual improvement score. Maintain weekly dashboards and performance reports. Analyse bottlenecks and propose process optimisations for service providers.
- Creator Education & Training Support: Develop and update technical guidance (lighting, camera, background setup). Support service provider-led creator training sessions. Create simple tutorial materials for creators.
- Cross-team & Vendor Collaboration: Align with LIVE Operations, Creator Education, and Data teams. Liaise with local service providers to align quality standards and project goals.
Minimum Qualifications
- Currently pursuing an Undergraduate degree in Business, Media, Marketing, Communications or a related discipline.
- Full-time availability starting January 2027 in Dubai.
- Strong interest in live streaming, creator economy, and visual production.
- Proficiency in using English and Arabic/Turkish as working languages as key stakeholders are based in Arabic/Turkish-speaking regions, where Arabic/Turkish are primary working languages.
- Detail-oriented, organised, with basic Excel/data skills.
- Good communication and cross-team coordination skills.
Preferred Qualifications
- Prior experience in service provider/creator operations or live production.
- Basic knowledge of lighting, camera, and live streaming setup.
- Familiar with MENA creator culture and trends.
- Experience creating short tutorials is a plus.