Summary
Canon Middle East is seeking a Credit Control Team Leader to oversee credit control, accounts receivable and collections. The role includes managing overdue balances and collection KPIs, handling customer payment follow-ups and reconciliations, and coordinating invoice distribution and collections. It also supervises one collector and works with branch management and account managers on customer issues and new deals. The posting lists Riyadh, Saudi Arabia, while the role description refers to the Abu Dhabi branch; the title specifies Saudi nationals only.
The posting
As published on canon-me.com. Pulled from the employer's site and shown as they wrote it.
Leading the whole credit control operations in Abu Dhabi, including managing relationship with customers and lead decision maker when it comes to credit control
Supervise 1 collector and develop him to be an assistant credit control specialist
To ensure customer records are maintained in an accurate and timely manner.
To ensure collections are picked up in a logistically efficient manner.
To support the Credit Control Manager to meet collection objectives set by Financial Controller.
Responsibilities
Leading the whole credit control operations in Abu Dhabi. Responsibility over credit control, accounts receivable and collection related to Canon Emirates - Abu Dhabi Branch.
Full ownership over all AR KPIs in Abu Dhabi, including overdues management and cash, ensuring to drive for efficiency and improvement vs. previous year
Supervise 1 collector and develop him to be an assistant credit control specialist
Lead contact point for the branch manager and AMs in Abu Dhabi, involved in structuring new deals, resolving conflicts and collecting overdues
Frequent contact with customers regarding their accounts including follow-up on payments, statements, reminders and Dunning letters.
Receipts data entry into ERP.
Customer Accounts reconciliation.
Customer balance and Accounts Receivable sub-ledger reconciliation.
Coordinate distribution of invoices and statements to customers.
Coordinate the Collector’s collection of payments from customers.
Qualifications
Interpersonal Skills
High sense of responsibility, motivation and drive for results
Confident and able to take independent decisions as appropriate
Very high negotiation and problem solving skills
Good team player.
Able to work in a multicultural environment.
Attention to detail and accuracy for working with computers and figures.
Able to communicate clearly and effectively with individuals at all levels.
Previous Experience, Education, Job Learning
Practical “hands-on” exposure to an account collections environment with a high volume of customers in Abu Dhabi (5 years minimum).
Strong organizational skills when dealing with large amounts of data.
Effective analytical skills regarding reconciliations.
Fluency in written and spoken English and Arabic (essential).
High level of written and spoken communications (essential).
Professional appearance, attitude and communication style.
Familiarity with MS Office, Email and Internet (essential).
Familiarity with ERP Systems.