Summary
Galadari Brothers is hiring a CRM Representative in Dubai to support the growth of Car Bodyworx service business with fleet and corporate customers. The role involves contacting prospective customers, supporting tailored service packages, following up with lapsed customers, promoting service contracts and warranties, and executing and tracking CRM campaigns. The representative will prepare performance reports, gather competitor pricing and campaigns, assist with departmental coordination, and handle customer concerns. Arabic and English communication skills and experience with campaign management or marketing automation platforms are required; a marketing or communications degree is desirable.
The posting
As published on galadaribrothers.com. Pulled from the employer's site and shown as they wrote it.
To support in expanding Car Bodyworx service business to potential fleet/ corporate customers.
Key Job Responsibilities
- Contact Rent a car companies, fleet customers, insurance companies and government establishments for potential service business.
- Assist in developing customized service packages for fleet/corporate customers.
- Contact lapsed customers and offer them special prices/packages to bring them back.
- Promote service contract and extended warranty to retail customers.
- Prepare and submit daily, weekly and monthly reports to service manager. Gather competitors’ pricing/ campaigns.
- Follow up with customer in case of any overdue payments based on request from CCD.
- Execute CRM campaigns as per the instructions.
- Ensure full tracking of executed campaigns.
- Assisting the Service Manager in day-to-day coordination with other departments.
- Liaise with various stakeholders to help create meaningful reports on Campaign Performance.
- Handling & communicating with customers’ problems and complaints.
- Any relevant ad-hoc duties and/or relevant special projects may be assigned by the Management.
Education Qualification, Work Experience & Skills
- Excellent verbal and written English communication skills essential.
- Strong experience with Campaign Management/Marketing Automation Platforms
- Bachelor’s in marketing or communications are desirable.
- 2 - 3 years in administrative support activities is an advantage.
- Skills: Interpersonal, Communication and ability to meet deadlines are essential
- Arabic/English essential, both written and verbal
- Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point).