Summary
Galadari Motors is seeking a Guest Relations Officer to provide front-desk service at its showrooms in Sharjah and Fujairah. The role involves welcoming guests, managing complaints and escalations, supporting VIP visitors, promoting loyalty programs, and coordinating events. Applicants should have a degree, preferably in business management, and 2–3 years of reception or front-desk experience; automotive experience is an advantage. Strong communication and relationship-management skills and proficiency in Microsoft Office are required, with English fluency and Arabic as an advantage.
The posting
As published on galadaribrothers.com. Pulled from the employer's site and shown as they wrote it.
Key Responsibilities:
Galadari Motors is currently seeking a well-presented, customer-focused Guest Relation Officer to deliver a premium front-desk experience at our showrooms in Sharjah and Fujairah.
- Personalized Guest Experience: To provide personalized and exceptional experience for each guest. Go the extra mile to understand guests' preferences, anticipate their needs, and ensure a tailored experience, creating a lasting impression.
- Problem Resolution and Complaint Management: To handle escalated guest issues, complaints, and challenging situations and to address and resolve conflicts, find suitable solutions, and ensure guest satisfaction. Act as mediators and problem-solvers, working closely with other departments to deliver prompt resolutions.
- VIP and Special Guest Services: Take charge of catering to VIPs, high-profile guests, and those with special requests or requirements, arrange personalized services, with a high level of professionalism, discretion, and attention to detail.
- Relationship Building and Loyalty Programs: Actively promote loyalty programs, offer exclusive benefits, and collect feedback to enhance future experiences, thus increasing guest satisfaction and fostering brand loyalty.
- Play a crucial role in fostering guest loyalty and building long-term relationships. Engage with guests on a deeper level, developing rapport, and ensuring their needs are met consistently.
- Event Planning and Coordination: Assist in planning and coordinating special events, conferences, and meetings. Work closely with event organizers, clients, and various departments to ensure seamless execution.
- Any relevant ad-hoc duties and/or relevant special projects may be assigned by the Management.
Knowledge Skills and Experience:
- Graduate preferably in business management.
- 2-3 years of experience in Reception duties or Front desk, Automotive industry experience would be an added advantage.
- Excellent communication skills.
- Proactive, hardworking, goal orientated and motivated approach.
- Fluency in English communication/Arabic Language is an added advantage.
- Good team player, experienced in a professional, high pressure, working environment.
- Excellent business relationship management skills.
- Must have positive, enthusiastic and friendly attitude.
- Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point).