Summary
Qatar Airways is recruiting for Qatar Aviation Services at Hamad International Airport in Doha. The Customer Experience Agent operates MATAR buggy shuttle services, assists passengers, and provides information about the service and airport facilities. The role also involves following safety procedures and operating standards, escalating customer concerns, and coordinating with QAS and MATAR teams. The posting states a three-year fixed-term contract with shift-based work, 48 hours per week, paid overtime if required, and housing, transport, meal, leave, and flight benefits.
The posting
As published on qatarairways.com. Pulled from the employer's site and shown as they wrote it.
Join us at Qatar Airways Hub Customer Services Team
We are seeking talented individuals to join as Customer Experience Agent - Buggy Operations for our award winning team with Qatar Aviation Services.
The role will be responsible to provide quality customer services and exceptional assistance to all customers at Hamad International Airport while working with buggy shuttle services. Ensure to delivering seamless services by being courteous, caring, and maintaining the highest service delivery standards.
Accountabilities:
Responsible to operate MATAR Buggy cart with in the Passenger Terminal of Hamad International Airport.
Ensure proper handling of all passengers while assisting using MATAR shuttle services, Projecting a caring and service-oriented image which requires warm, hospitable, and pleasant attitude with aim to meet and exceed customer satisfaction.
Provide full customer services support to passengers regarding MATAR shuttle service and HIA facilities.
Follow the standard operating procedures (SOP) laid down by the department and airport regulators, consistently apply the established service standards to ensure department’s compliance with ISO standards and the agreed KPI under service contract with MATAR.
Report for duty on time as per roster with complete compliance to the company uniform and excellent grooming standards.
Collaborate effectively with both QAS and MATAR departments to facilitate seamless operational success and Report any illegal, unsafe and corrupt activities observed to the shift supervisors/ line.
Escalate any customer inconvenience, and or any anticipatory complaint immediately to shift Supervisor.
Ensure to always adhere to the safety protocols and procedures while operating any equipment within HIA parameters.
Uphold airport safety standards and follow operational protocols at all times. Embrace and work with customer-first mindset always.
Additional Information (limited to Fixed-term Contract only)
- Contract Type: Fixed-term contract – 3 years
- Job Type: Shift-based work. Working hours are 48 hours per week and paid overtime if required
- Allowances: Transportation, Company Housing, Allowances, Uniform, Laundry, and Meal provisions.
- Benefits: Annual leave and Flight benefits
QAS Website Link: https://www.qataraviation.com/page/home
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