Summary
Alshaya Group is hiring a Customer Experience Manager for its Primark store at Villaggio Mall in Qatar. The role focuses on improving in-store and online customer experiences, monitoring customer feedback, analyzing customer behavior, and resolving escalated complaints. The manager will coach frontline staff and coordinate with store management and marketing on promotions, loyalty programs, and events. Applicants should have 3–5 years of experience in customer experience, retail operations, or store management, preferably in beauty or luxury retail.
The posting
As published on alshaya.com. Pulled from the employer's site and shown as they wrote it.
Role Profile:
To deliver exceptional in-store and online customer experiences that reflect the brand’s values, drive loyalty, and increase customer satisfaction across all touchpoints within the retail cosmetics environment.
The below Key Performance Areas include but are not limited to:
- Develop and implement customer experience strategies across retail stores
- Collaborate with General Manager and beauty advisors to ensure a consistent, high-quality customer experience.
- Monitor and respond to customer feedback from in-store surveys, online reviews, and social media.
- Lead training sessions , coaching for frontline staff on customer service excellence and brand representation.
- Coordinate with marketing to align promotions , loyalty programs and in-store events with customer expectations
- Analyze customer behaviour and feedback data to identify opportunities and improve shopping experience
- Ensure visual merchandising and store ambiance support a luxurious and welcoming experience.
- Resolve high-level customer complaints with professionalism and empathy.
Knowledge:
- Retail customer experience
- Team Leader
- Planning & organizing
Experience:
- 3-5 Experience in customer experience, retail operations, or store management—preferably in the beauty or luxury retail sector.
Skills:
- Strong leadership and interpersonal skills; ability to influence and inspire frontline teams.
- Deep understanding of cosmetic retail trends and customer expectations.
- Proficiency in in CRM and customer feedback tools.
- Passion for beauty, skincare, and customer service.