Summary
Rentokil Boecker is seeking a part-time Customer Experience Specialist in Riyadh to support customer retention, renewals, account revival and branch revenue growth. The role includes resolving complaints, identifying at-risk customers, reviewing accounts and sharing monthly dashboard analysis and recommendations. Applicants must be Saudi candidates, with at least one year of relevant experience and strong communication and telephone-selling skills; a relevant bachelor's degree is preferred. Benefits include Class A medical insurance and 22 vacation days per year.
The posting
As published on rentokil-initial.com. Pulled from the employer's site and shown as they wrote it.
The Customer Success Telesales at Rentokil Boecker is responsible for contact management to strengthen the customer relationship which is the key to retention.
The main job duties and responsabilties are:
- The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
- To support the branches for retention, and renewals & increase the branch revenue via price increase & up-selling
- Compliant Management- To identify & resolve the customers' complaints within the specific timelines
- Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
- To provide recommendations & suggestions to the branch for improvement
- Conduct regular reviews & terminate the non-revival accounts
- Should be able to analyse data and over the challenging areas to improve month-on-month performance.
- Should be able to share the monthly dashboard with the analysis and recommendations
Requirements
- Has to be a Saudi Candidate
- Bachelor’s degree in Business Administration, Marketing, Sales, Customer Service, or a related field is preferred.
- At least 1 year of experience in customer success, telesales, inside sales, customer service, or account management.
- Strong communication and telephone selling skills.
- Good command of English and Arabic.
Benefits
- Medical Insurance Class A
- 22 vacation days per year