Summary
Prime Healthcare Group is hiring a Customer Happiness Executive for its front office, with the location listed as Dubai/Sharjah. The role welcomes and guides visitors, supports patient and customer services, and monitors appointment confirmations and missed appointment follow-ups. Duties also include checking patient registration and invoicing against insurance details, coordinating insurance issues, and ensuring claims are submitted on time. The application closing date is 2026-12-31.
The posting
As published on primehealth.ae. Pulled from the employer's site and shown as they wrote it.
JOB DETAILS
Job Title
Customer Happiness Executive - Front Office
Job Code
0002
Category
Front Office
Location
Dubai/Sharjah
Division
Prime Healthcare Group LLC
Department
Front Office
Type
Full Time
Description
- Welcome all the visitors with smile and proper greetings and warmth and guide them as per their requirements.
- Attend Patient & Customer services
- Monitor appointment confirmation and missed appointment follow up.
- Ensuring patient registration & invoicing have been done correctly as per the insurance policy & card details of the patient (like patient details, insurance card scanning, Co-Payments and Deductibles, Approvals are available for services which PAR-prior approval required.
- Ensure that all Claims are submitted to Insurance Dept in a timely manner and solving another insurance issues with coordination of insurance dept.
- Perform other similar and related duties as required or directed.
Medical
NA
Close Date
31-12-2026
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