Summary
Aspire Lifestyles Middle East Africa Free Zone Company is seeking a Lifestyle Concierge in Dubai. The role handles client requests by phone, email and chat, manages escalated service issues, coordinates with vendors, and provides accurate information while maintaining client preferences and data. Applicants need a university degree in a related field and at least 2 years of customer service experience, with strong communication skills. Fluency in Arabic and English is required; French is an asset.
The posting
As published on internationalsos.com. Pulled from the employer's site and shown as they wrote it.
Header
Aspire Lifestyles is a leading global provider of Concierge and Loyalty services, catering to clients in banking, payments, insurance, luxury retail, automobile, and luxury property sectors. As a pioneer in the Concierge industry, we focus on delivering exceptional services, including employee concierge, wellness programs, and digital offerings. Our commitment to innovation, excellence, and social responsibility ensures we create memorable experiences and provide outstanding service for our clients.
For more information, visit www.aspirelifestyles.com.
Position Summary
As a Lifestyle Concierge at Aspire Lifestyles Middle East Africa Free Zone Company, you will engage with diverse clients to deliver exceptional service experiences. This role allows you to showcase your customer service skills, attention to detail, and ability to thrive in a dynamic environment. You will manage and fulfill customer requests for both standard and high-profile clients via phone, email, and chat, utilizing various resources to provide prompt, professional, and concise responses. Upholding the highest levels of customer service and quality, you will contribute to our mission of delivering superb service, information, and communication in every interaction. Join our team and be part of a company that values excellence and customer satisfaction.
Key Responsibilities
- Independently fulfill high-profile client requests and demo tasks through various communication mediums.
- Handle escalated customer service issues and vendor communication with discretion.
- Ensure positive customer experiences and provide accurate, timely information.
- Deliver services per contractual agreements and handle requests tactfully.
- Build rapport with customers to understand their preferences and make outbound calls as needed.
- Adhere to high-quality customer service standards and utilize resources effectively.
- Communicate responses clearly, professionally, and concisely, representing clients' brands courteously.
- Participate in meetings and training sessions to enhance customer assistance skills.
- Use enterprise solutions to assist customers and manage customer data.
- Follow client and company policies when interacting with customers.
- Manage multiple tasks and prioritize effectively in a fast-paced environment.
Job Requirement
- Education: University degree in Business Administration, Hospitality & Tourism, Marketing, Communication or a related field.
- Working experiences : 2+ years of experience in customer service.
- Competency: Influencing and communication skills.
- Language requirement : Fluency in English and Arabic, fluency of French is an asset.
Footer
We take care of our employees:
- Office location is accessible via public transport
- Medical coverage for employee (outpatient and inpatient)
- Highly engaged and empowered work culture
- Continuous learning & development