Summary
Riyadh Air is hiring a Customer Platforms Product Manager to lead the Dynamics 365 Customer Engagement roadmap across commercial, loyalty, and customer service functions. The role includes defining requirements, managing configurations and integrations, tracking performance indicators, and working with cross-functional teams to improve customer journeys. Candidates should have a degree and at least 7 years of Microsoft Dynamics 365 experience in airline, travel, or loyalty-driven industries, including hands-on experience with Sales, Customer Service, Marketing, and Field Service. This is a full-time, on-site, fixed-term contract role in Riyadh.
The posting
As published on riyadhair.com. Pulled from the employer's site and shown as they wrote it.
About the Company
Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that’s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub – a digitally native airline that will connect the kingdom to more than 100 destinations.
About the Role
Ever wondered what it takes to power truly seamless customer experiences at a world‑class airline?
In this role, you’ll shape and drive the Dynamics 365 Customer Engagement (CE) roadmap, ensuring it supports our ambitions across commercial, loyalty, and customer service.
You will own the roadmap, driving capabilities across sales, marketing, loyalty, and customer service, ensuring a seamless and personalised guest experience across all touchpoints.
The role involves defining product requirements, overseeing configurations and integrations, monitoring performance (KPIs such as conversion, NPS, and adoption), and collaborating with cross-functional teams to deliver scalable, data-driven solutions that enhance customer lifecycle value.
Central to your success in this role, you'll drive platform configuration and customisation, including workflows, Business Process Flows, Power Automate, Copilot Studio, and AI Builder
If you’re ready to build, shape, and elevate a world-class platform, then we’d love to hear from you. Let’s create something exceptional, together.
About You
Degree qualified, you will demonstrate a minimum of 7 years experience in Microsoft Dynamics 365 across airline, travel or loyalty driven industries.
You'll bring hands-on experience in Sales, Customer Service, Marketing, and Field Service modules, along with a strong understanding of integrations, data, and customer journeys.
You are analytical, customer-focused, and tech-savvy, with proven experience defining product roadmaps, writing user stories and requirements, and working in Agile environments.
We'd love to hear from you even more if you have strong experience managing product roadmaps and Agile delivery (PRDs, user stories, acceptance criteria)
This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air.
Please submit your application by clicking on the Apply button. Our Talent Acquisition team will be reviewing applications shortly.