Summary
The Estée Lauder Companies is seeking a Customer Service Coordinator to join its Middle East Supply Chain team in Dubai. The role covers order processing, customer queries and claims, as well as troubleshooting supply, delivery and fulfilment issues. The coordinator will track operational KPIs, maintain data integrity and controls, and work with customers and internal teams to improve processes. Applicants should have relevant order and claims management experience, ideally in an O2C environment; SAP experience is required.
The posting
As published on elcompanies.com. Pulled from the employer's site and shown as they wrote it.
Description
Customer Service Coordinator – Supply Chain | The Estée Lauder Companies
Are you passionate about delivering a great customer experience and interested in working behind some of the world’s most iconic beauty brands?
We are looking for an energetic, solutions-focused Customer Service Coordinator to join The Estée Lauder Companies Middle East Supply Chain team.
This is more than an order-processing role. We are looking for someone who understands the end-to-end Order-to-Cash (O2C) journey, takes ownership when things go wrong and is always looking for smarter, better ways to work.
What you will do:
- Own order processing, claims management and customer queries from validation through to resolution
- Proactively troubleshoot order failures, supply constraints, delivery issues and fulfilment risks
- Manage claims with a focus on timely resolution, root cause analysis and prevention
- Track and report on service levels, order performance, claims trends and key operational KPIs
- Partner closely with customers and internal teams to ensure issues are understood, answered and resolved
- Identify opportunities to simplify, automate and improve processes, including workflows, BOTs and system enhancements and new ways of working.
- Maintain strong data integrity, process controls and compliance
Qualifications
What we are looking for:
- Strong experience across order and claims management, ideally within an O2C environment
- Around 5 years’ relevant experience, depending on background and scope
- SAP experience is a must
- Strong analytical, reporting and problem solving capabilities
- An agile, proactive and solutions-focused mindset with a strong sense of ownership and accountability
- Strong customer focus with the energy and drive to follow through and get things done
- Someone who naturally asks: “How can we make this work better?”
This is an opportunity to join a fast-paced Supply Chain team supporting a diverse portfolio of prestige beauty brands across the Middle East, where customer experience, agility and operational excellence really matter.