Summary
Al Barakah Investment Holding is seeking a Customer Service Officer to manage customer inquiries and complaints related to Al Qana, including its promotions, events and destinations. The role involves responding through various channels, processing requests, maintaining interaction records and coordinating with colleagues. The officer will also manage a team of junior customer service representatives and provide feedback on service processes. The posting lists Abu Dhabi, United Arab Emirates, as the location.
The posting
As published on albarakah.ae. Pulled from the employer's site and shown as they wrote it.
Position Summary
The Customer Service Officer will manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers
The Customer Service Officer attracts potential customers by answering information and/or questions; suggesting information about Al Qana and its promotions, events, destinations, etc. and fulfil customer needs to ensure customer satisfaction.
Key Responsibilities
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.