Summary
Majid Al Futtaim is hiring a Customer Service Officer for its leisure, entertainment and cinemas business in Dubai. The role involves assisting guests with bookings and inquiries, promoting offers, resolving complaints, and supporting sales through upselling and cross-selling. Duties also include handling cash, monitoring stock, maintaining food hygiene and safety, and following HSE and child safeguarding procedures. A high school certificate is required; experience in customer service, retail, hospitality or food and beverage is preferred.
The posting
As published on majidalfuttaim.com. Pulled from the employer's site and shown as they wrote it.
JOB TITLE
Global Snow - Customer Service Officer | MAF Entertainment | Slope
ROLE SUMMARY
The role of the Customer Service Officer is to deliver an excellent customer experience to customers across the Leisure, Entertainment and Cinemas business.
ROLE PROFILE
- Deliver excellent customer service by engaging with guests professionally, promoting offers, and resolving complaints through the correct escalation process.
- Demonstrate strong product knowledge and assist customers with bookings, sales, and inquiries.
- Support revenue growth through effective upselling and cross-selling techniques.
- Handle cash transactions accurately, ensuring correct change and compliance with cash handling procedures.
- Maintain food hygiene and safety standards to ensure all food and beverages are served safely.
- Monitor inventory, conduct stock checks, and ensure proper storage of equipment and supplies.
- Follow all Health, Safety, and Environment (HSE) policies, including PPE usage, SOP compliance, incident reporting, and child safeguarding procedures.
- Work collaboratively with team members, adhere to company policies and standards, and support additional operational duties as required.
REQUIREMENTS
- Minimum High School Certificate required.
- 0-3+ years of experience in F&B, Customer Service, Retail, or Hospitality is preferred.
- Strong customer service orientation with a focus on guest satisfaction.
- Excellent verbal and written communication skills.
- Team-oriented, energetic, friendly, and outgoing personality.
- Basic English proficiency and computer literacy required.