Customer Service & Operations Coordinator

Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry know-how.
Piaget excels in everything that is rare, precious and exceptional.
Always do better than necessary: the Piaget founder’s motto still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.

YOUR MISSION: Perform clerical duties, such as document processing, record keeping, and report compilation. Receive, classify, reconcile, consolidate, and/or summarize documents and information. Maintain record of documents processed and control to ensure completion. Compile regular and special reports, drawing data from a variety of sources within and outside the department. Contact customers, suppliers, or organization employees outside the immediate work area to exchange information. At more senior levels, supervise and coordinate the work of other clerks. HOW WILL YOU MAKE AN IMPACT? - Plan, organize, and coordinate transversal HR projects, ensuring alignment with costs, quality, and time constraints. - Manage the production of detailed project and workstream plans, identifying all necessary activities and resources to achieve project objectives in compliance with the organization's project management framework. - Lead the delivery of comprehensive information gathering, analysis, and stakeholder consultation activities, specifying and negotiating project deliverables. - Develop and execute stakeholder engagement strategies to foster effective working relationships and address stakeholder needs and concerns. - Identify, elicit, and analyze project requirements, ensuring their completion and alignment, and manage these requirements throughout the project lifecycle. - Evaluate and address project risks, issues, dependencies, and constraints, escalating as needed and implementing solutions to mitigate concerns. - Prepare and present project review reports and presentations, including key information, commentary, and recommendations for stakeholder evaluation and decision-making. - Lead and mentor a small- to medium-sized project team, communicating project vision and outcomes, coordinating team actions, and facilitating team development through training and coaching. - Implement innovative processes to improve existing operations and ensure continuous improvement. - Manage project resources, proactively controlling costs, providing forecasts, and presenting variances with explanations at review points. - Develop and approve short- to medium-term work schedules to meet planned commitments, including managing overtime and additional resources. - Organize and prepare complex documents using various applications, and gather and summarize data for special reports. - Provide documentation and training for successful transition to business as usual, and record lessons learned for future projects. - Conduct and facilitate assurance reviews, addressing any issues identified to ensure project delivery according to time, budget, and quality standards. - Participate in professional development activities, maintain external professional accreditation, and stay informed on technology, regulations, and industry best practices. HOW WILL YOU EXPERIENCE SUCCESS WITH US? Upper Secondary School Basic experience of simple office / operational systems.