Summary
GAC Oman, part of GAC Group, is hiring a Customer Service Representative for its shipping and logistics operations in Muscat. The role coordinates customs clearance and export documentation, responds to customer queries about transportation and export status, and liaises with internal teams, customs officials, port authorities and shipping lines. Responsibilities also include maintaining client profiles, supporting timely cargo movements, and sending clients updates and reports. Applicants should have 3–5 years of relevant experience, knowledge of Oman customs regulations and trade compliance, and good spoken and written English; Arabic is an advantage.
The posting
As published on gac.com. Pulled from the employer's site and shown as they wrote it.
GAC Oman, part of the global GAC Group, has been delivering excellence in shipping and logistics since 1972. As we expand our customs clearance, freight forwarding and sea export operations, we are looking for a proactive and detail-oriented Customer Service Representative to join our team.
Your role will involve:
Coordinating full-cycle customs clearance and export documentation (BLs, COO, HS codes)
Handling customer communication related to transportation and export status
Liaising with internal teams, customs officials, port authorities and shipping lines
Maintaining up-to-date client profiles and ensuring timely cargo movements
Preparing and sending regular updates and reports to clients
What we’re looking for:
3–5 years’ experience in customs brokerage, sea exports, or transportation logistics
Strong knowledge of Oman customs regulations, export documentation, and trade compliance
Good command of English (spoken and written); Arabic will be considered an advantage
Proficient in MS Office, with excellent organisational and data entry skills
Customer-focused with a collaborative and ethical work approach
Ability to thrive in a fast-paced, deadline-driven, and high-pressure work environment.