Summary
Qatar Airways is seeking a Customer Services Agent II to assist passengers who need special assistance at the airport. The role includes escorting passengers through arrival, transfer and departure procedures, assisting with check-in and boarding, and transporting passengers by wheelchair or buggy. The posting describes a three-year fixed-term contract with shift-based work of 48 hours per week and paid overtime if required. Transportation, company housing, allowances, uniform, laundry, meals, annual leave and flight benefits are listed.
The posting
As published on qatarairways.com. Pulled from the employer's site and shown as they wrote it.
About the Role
Provides assistance to passengers with Special needs, assist passengers from the aircraft, at baggage screening area, check-in counter, Transfer Area with the available means of transportations (wheelchair and buggy) in accordance with the SOPs.
Responsibilities
- Ensures disembarking passengers requiring special assistance are serviced and/or escorted to the arrival hall and cleared through all immigration, baggage claims (if any) and customs formalities.
- In case of passenger is connecting to another flight then assist in carrying out check-in formalities at the transfer desk and escort passenger to the Customer Care lounge
- Ensures to collect all documents from the check-in agent while handling passenger at the departure area, escort the passenger through all formalities and take passenger to the lounge and handover all documents to Customer Care Lounge team. In case of any delay co-ordinate with senior or supervisor and provide passenger with latest information available.
- Escorts passenger to the allocated boarding gate and handover the boarding card to the concerned staff. After completion of document checks/boarding process, take the passenger to the allocated seat in the aircraft.
- On completion of the service confirm to the Customer Services Supervisor (Customer Care) in order to update the record
- Assist passenger to be transported from one point to another either or by Wheelchair or by the usage of buggy
- Based on operational requirement the department will make the allocations to cover different areas/tasks which will include but not limited to pushing wheelchairs or driving buggies.
- Perform other department duties related to his/her position as directed by the Head of the Department
Additional Information (limited to Fixed-term Contract only)
- Contract Type: Fixed-term contract – 3 years
- Job Type: Shift-based work. Working hours are 48 hours per week and paid overtime if required
- Allowances: Transportation, Company Housing, Allowances, Uniform, Laundry, and Meal provisions.
- Benefits: Annual leave and Flight benefits
QAS Website Link: https://www.qataraviation.com/page/home