Summary
Power International Holding is seeking a Customer Services Executive to oversee customer service operations for property rentals and tenant satisfaction in Qatar. The role includes handling tenant concerns, rent and lease queries, move-in and move-out processes, property tours, and coordination with maintenance vendors. The executive will supervise and train customer service staff, maintain tenant records, and support resident events and emergency procedures. Applicants should have a bachelor’s degree, at least 5 years of work experience and 3 years of relevant experience; 2 years of GCC experience is a plus. ERP knowledge, preferably SAP, is required.
The posting
As published on powerholding-intl.com. Pulled from the employer's site and shown as they wrote it.
Job Summary
The Customer Service Executive is responsible for the supervision of property management including overseeing and coordinating of all customer service operations related to property rentals and tenant satisfaction.
Job Responsibilities 1
Build and maintain positive relationships with tenants to ensure satisfaction.
Coordinate and oversee various customer service activities within the property.
Address and resolve tenant concerns, complaints, and maintenance issues promptly.
Provide assistance to prospective tenants during the leasing process.
Oversee rent collection processes and address payment-related queries.
Coordinate lease renewal processes and communicate with tenants about renewals.
Manage the move-in and move-out processes for tenants.
Conduct property tours for prospective tenants and provide information about amenities.
Maintain open and clear communication with tenants through various channels.
Ensure tenants are informed and adhere to property rules and regulations.
Gather and analyze customer feedback to identify areas for improvement.
Supervise customer service staff and allocate tasks to ensure efficiency.
Provide training to customer service staff on property management procedures.
Oversee emergency response procedures and ensure tenant safety.
Coordinate with maintenance and repair vendors to address property issues.
Assist in managing budgets related to customer service operations.
Maintain accurate records of tenant communications, issues, and resolutions.
Plan and organize resident events to foster a sense of community.
Ensure tenants comply with lease agreements and property policies.
Job Knowledge & Skills
ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.
Excellent verbal and written communication to interact effectively with tenants and staff.
Strong problem-solving skills to address tenant concerns and find effective resolutions.
Ability to build positive relationships with tenants and work collaboratively with colleagues.
Empathetic approach to understand and address tenants' needs and concerns.
Leadership skills to supervise and guide customer service staff.
Proficiency in handling conflicts and disputes with diplomacy and professionalism.
Strong customer service orientation with a focus on tenant satisfaction.
Ability to handle emergency situations and crises with composure.
Job Experience
Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus
Competencies
Resilience
AI Fluency
Quality_321977507
Leadership_321977503
Customer Service L2_647762360
Sales Trend Analysis L2
Product and Service Knowledge L2
Sales Planning L2
Agility
Negotiation skills L2
Education
Bachelor's Degree