Summary
Al Abdulghani Motors is seeking a Service Advisor in Doha. The role involves documenting vehicle concerns, preparing job cards, providing estimates and repair timelines, and coordinating with technicians and other teams. The advisor will update customers, explain completed work, handle complaints, and support customer satisfaction and retention. Applicants need a bachelor's degree in Mechanical, Mechatronics, or Automobile Engineering, fluent Arabic and English, and fresh or at least 1 year of experience.
The posting
As published on aamotors.com. Pulled from the employer's site and shown as they wrote it.
We are committed to fair and equitable employment practices. All qualified applicants will be considered for employment without discrimination.
Job Purpose
Principal Accountabilities are the main actions to perform in order to achieve the expected end results that must me accomplished in order to fulfill your job purpose
Principal Accountabilities
Greet customers, listen to their concerns, and accurately document vehicle issues and service requests.
Prepare job cards and communicate customer concerns to technicians.
Provide cost estimates, repair timelines, and obtain customer approvals.
Advise customers on recommended services, maintenance schedules, and warranty coverage.
Follow up on work progress and keep customers updated.
Ensure all completed services are reviewed and explained to customers before vehicle handover.
Handle customer complaints professionally and escalate issues when required.
Maintain service records and ensure documentation accuracy.
Promote additional services, accessories, and value-added offerings.
Coordinate with parts, body shop, and technicians to ensure timely service delivery.
Ensure a high level of customer satisfaction and retention.
Required Qualifications
Bachelor's Degree in Mechanical, Mechatronics or Automobile Engineering.
Fresh or 1+ years of experience.
Bilingual - Fluent in Arabic & English.
Strong customer service skills.
Ability to coordinate & organize the scheduling of clients service requirements.
Strong technical knowledge to be able to diagnose vehicles accurately and communicate with the workshop technicians smoothly.
We are committed to fair and equitable employment practices. All qualified applicants will be considered for employment without discrimination.