Summary
PetroApp is seeking a Customer Success Specialist in Riyadh to manage customer relationships and support adoption of its platform. The role includes handling inquiries and escalations, monitoring engagement, managing subscription renewals, and developing customer success plans. The specialist will analyze customer data, report insights, gather feedback, and work with Sales, Product, Marketing, and Support teams. Applicants should have a bachelor’s degree in Business Administration or a related field, 1–2 years of relevant experience, and previous experience in a SaaS company.
The posting
As published on petroapp.com. Pulled from the employer's site and shown as they wrote it.
Job Summary
We are seeking a Customer Success Specialist to build and maintain strong relationships with customers, ensure successful adoption of our platform, and deliver an exceptional customer experience. The successful candidate will play a key role in customer retention, subscription renewals, and driving long-term customer satisfaction.
Key Responsibilities
- Manage customer relationships and serve as the primary point of contact for customer needs and inquiries.
- Monitor customer engagement and platform usage to encourage adoption and maximize value.
- Handle customer issues, complaints, and escalations in a timely and professional manner.
- Manage subscription renewals and support retention efforts to minimize churn.
- Develop and maintain customer success plans aligned with customer objectives.
- Analyze customer data and prepare performance reports and insights.
- Gather customer feedback and communicate customer needs to internal stakeholders.
- Collaborate with Sales, Product, Marketing, and Support teams to ensure a seamless customer experience.
- Identify opportunities to improve customer satisfaction and overall account health.
Requirements
- Bachelor’s degree in Business Administration or a related field.
- 1–2 years of experience in Customer Success, Account Management, or a similar customer-facing role.
- Previous experience in a SaaS company is required.
- Strong communication and relationship management skills.
- Excellent problem-solving and customer service abilities.
- Strong analytical skills with the ability to interpret data and generate insights.
- Ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications
- Experience working with subscription-based products or services.
- Familiarity with CRM and customer success tools.